Kali Sledge
Shawnee,OK
Summary
- Dynamic Program Coordinator II at Oklahoma Health Care Authority with expertise in eligibility assessment and claims interpretation. Proven ability to enhance member services through active listening and effective communication, ensuring clarity in healthcare coverage. Skilled in problem-solving and research, consistently delivering exceptional support to improve member understanding and satisfaction.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Program Coordinator II
Oklahoma Health Care Authority
Oklahoma City, OK
05.2021 - Current
- Assists members with up-to-date information pertaining to the SoonerCare program.
- I stay up to date on changes with the SoonerCare program, including the eligibility and member services side of the program.
- With member services, I focus more on the claims, prior authorizations, and billing issues, but I also help find providers, assign PCPs, and assist the member with understanding their health care.
- With the eligibility side of the program, I focus on helping them, members, with their applications and understanding countable income to be qualified for SoonerCare.
- Understanding whom to ask and how to ask it to better assist members with anything outside of the normal scope of my job, to better understand their healthcare, or eligibility needs.
- Being proficient in active listening and hearing what the member is not saying to better assist them with their SoonerCare eligibility, or understanding their medical, dental, and/or vision coverage.
- Being able to toggle between different programs to conduct research to better assist the members.
- Being about to listen to the members and take clear notes, so others can interpret what the members need.
Marketing Manager
Kickapoo Casino
Harrah, OK
09.2016 - 05.2025
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Collaborated with internal teams on product launches and advertising strategies.
- Maintained relationships with key customers through regular communication.
- Liaised with media and advertising agencies to promote products.
- Conducted customer research to gain insights into consumer behavior.
- Implemented customer loyalty programs that increased repeat business.
- Supervised the department and provided guidance and feedback to other marketing professionals.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Managed social media accounts and campaigns.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
Education
Associate of Arts - Child Development
Seminole State College
Seminole, OK05-2015
Skills
- Customer service
- Claims processing
- Eligibility assessment
- Effective communication
- Time management
- Research skills
- Active listening
- Problem solving
- Attention to detail
- Conflict resolution
- Documentation skills
- Interpersonal skills
- Problem-solving abilities
- Program requirements
Affiliations
- My life outside of work is equally busy. I love to take my kids to the park, museums, and being outdoors while also juggling extracurricular activities that they are involved in.
References
References available upon request.
Timeline
Program Coordinator II
Oklahoma Health Care Authority
05.2021 - Current
Marketing Manager
Kickapoo Casino
09.2016 - 05.2025
Associate of Arts - Child Development
Seminole State College
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