Summary
Overview
Work History
Education
Skills
Timeline
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Kali Snow

Ocala,FL

Summary

Capable Server/Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast paced dining establishments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Bartender

Texas Roadhouse
03.2023 - Current
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

Texas Roadhouse
01.2023 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hostess

Outback Steakhouse
10.2022 - 01.2023
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Server

Salt Springs Champions
06.2021 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Expeditor

Bass Champions Family Restaurant
03.2020 - 06.2021
  • Trained new expeditors and food runners according to company policies and standards.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Applied effective time management techniques to meet tight deadlines.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Executed and supervised plate preparation according to temperature and condiment specifications.

Education

High School Diploma -

North Marion High School
Citra, FL
05.2021

Skills

  • Food Service
  • Payment Processing
  • Menu Memorization
  • Suggestive Selling
  • Food Running
  • Health Codes Compliance
  • Liquor, Beer, and Wine Knowledge
  • Team Training and Development
  • Engaging Personality
  • Customer Service
  • Organizational Ability
  • Changing Beer Kegs
  • Preparing Garnishes
  • Clear and Effective Communication
  • Highly Reliable
  • Handling Difficult Customers
  • Cash Register Operation
  • Aloha POS
  • Outgoing Personality

Timeline

Bartender

Texas Roadhouse
03.2023 - Current

Server

Texas Roadhouse
01.2023 - Current

Hostess

Outback Steakhouse
10.2022 - 01.2023

Server

Salt Springs Champions
06.2021 - 07.2022

Expeditor

Bass Champions Family Restaurant
03.2020 - 06.2021

High School Diploma -

North Marion High School

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Kali Snow