Kali Sonnier
Baton Rouge,LA
Summary
As a Shoe Sales Associate I provided excellent customer service and anticipates customer needs and offers appropriate products and services. I was committed to creating organized, well-stocked and secure store environments that made customers feel comfortable, while paying attention to detail and communicated with clients and coworkers well.
During my time as a shift lead, I was enthusiastic about helping team members meet and exceed objectives with compassionate leadership. I was a t alented trainer and operational problem-solver with front-line experience and collaborative nature, while also being resourceful in balancing customer, company and employee needs. I promoted quality assurance, issue resolution, and team collaboration. I excel at troubleshooting and supervising talented teams, and facilitate them to develop action plans to address issues and presents solutions to management and key stakeholders. I have experience with communication with management, and connecting both crew members and general managers together.
Overview
1
1
year of professional experience
Work History
Shoe Sales Associate
Journeys Kidz
Lafayette
03.2023 - 07.2023
- Greeted customers in a friendly and professional manner.
- Assisted customers with finding the right size, style, and color of shoe.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Provided product knowledge to customers on different styles of shoes.
- Replenished stock levels by unloading shipments from delivery trucks.
- Maintained updated records of inventory, sales, orders, returns.
Shift Leader
Viva La Waffle
Lafayette , LA
07.2023 - 08.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
Education
High School Diploma -
Ovey Comeaux High School
Lafayette , LA05-2024
Skills
- Product Merchandising
- Customer Service
- Industry monitoring
- Product Promotion
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Production Reporting
- Sales Reporting
- Employee Attendance Monitoring
- Cash Handling
- Positive Attitude
- Team Collaboration and Leadership
- Role Modeling
- Staff Supervision
- Staff Development
- Team motivation
- Verbal and Written Communication
- Diplomatic and Fair
- Complaint resolution
- Sales expertise
- Rules Enforcement
- Team Leadership
- POS System Operation
- Conflict Resolution
- Professional Appearance
- Safety processes and procedures
- Security Procedures Adherence
- Interpersonal Relations
- Problem-Solving
- Quality Inspections
- Shift checklists
Timeline
Shift Leader
Viva La Waffle
07.2023 - 08.2024
Shoe Sales Associate
Journeys Kidz
03.2023 - 07.2023
High School Diploma -
Ovey Comeaux High School