Kali Sonnier

As a Shoe Sales Associate I provided excellent customer service and anticipates customer needs and offers appropriate products and services. I was committed to creating organized, well-stocked and secure store environments that made customers feel comfortable, while paying attention to detail and communicated with clients and coworkers well. During my time as a shift lead, I was enthusiastic about helping team members meet and exceed objectives with compassionate leadership. I was a talented trainer and operational problem-solver with front-line experience and collaborative nature, while also being resourceful in balancing customer, company and employee needs. I promoted quality assurance, issue resolution, and team collaboration. I excel at troubleshooting and supervising talented teams, and facilitate them to develop action plans to address issues and presents solutions to management and key stakeholders. I have experience with communication with management, and connecting both crew members and general managers together. Recently, as a cashier I was proficient in handling money, restocking merchandise and helping customers locate products. I have a history of keeping work areas clean, neat and professionally arranged. I have good listening skills combined with attentive and detail-oriented nature. I am always willing to help and make sure every customer leaves satisfied with a smile.