Kali Staz
Lewisberry
Summary
With a proven track record at WellSpan Health-York Hospital, I excel in delivering top-notch customer service and maintaining patient confidentiality. Skilled in insurance verification and active listening, I've significantly enhanced patient satisfaction and streamlined administrative processes, demonstrating exceptional teamwork and collaboration abilities.
Overview
6
6
years of professional experience
Work History
Patient Services Assistant
Wellspan Health- York Hospital
08.2024 - Current
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly, ensuring a high level of satisfaction with their care experience.
- Maintained accurate patient records by diligently updating medical histories, insurance information, and demographic data.
- Answered patient inquiries and provided information about healthcare services.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on available resources for financial assistance programs, easing their burden of healthcare costs while maximizing clinic revenue from third-party payers.
- Ensured compliance with HIPAA regulations through diligent protection of sensitive patient information while handling paperwork and digital records.
- Triaged telephone calls to effectively manage time and resources.
Physician Office Assistant
WellSpan Medical Group
03.2023 - 08.2024
- Coordinated referrals to specialists, optimizing patient access to specialized care.
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
- Trained new office staff members, fostering a supportive team environment and promoting best practices in patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Office Assistant
Penn State Health
06.2022 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
Memorial Eye Institue
05.2019 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes on a multiline phone system, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
GED -
Department of Education
Harrisburg, PA03-2022
Skills
- Customer service and assistance
- Patient confidentiality
- Accounts receivable
- Insurance verification
- Active listening
- Teamwork and collaboration
- Referral coordination
- Fee collection
- Call screening
- Patient registration
Timeline
Patient Services Assistant
Wellspan Health- York Hospital
08.2024 - Current
Physician Office Assistant
WellSpan Medical Group
03.2023 - 08.2024
Medical Office Assistant
Penn State Health
06.2022 - 03.2023
Medical Receptionist
Memorial Eye Institue
05.2019 - 05.2022
GED -
Department of Education
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