Kali Thomas
Naples,USA
Summary
I'm born and raised in Cape Coral Florida, was hired at Publix right out of high school and worked my way up to management. Decided on a career change so I got my real estate license, and practiced real estate for about two years. Was hired on at Naples Grande, now known as Cavu Golf Club as a part time server/ beverage cart attendant in September of 2022, and have been blessed with the opportunity to work my way up to being the Assistant Food and Beverage Manager at the club!
I am a professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
15
15
years of professional experience
Work History
Assistant Food and Beverage Manager
Cavu Golf Club
Naples, Florida
02.2026 - Current
- Assisted in managing daily food and beverage operations for high-volume service.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented quality control measures to enhance food and beverage presentation.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Ensured compliance with all health, safety, and sanitation regulations.
- Resolved customer complaints in an efficient and professional manner.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Managed payroll activities including calculating employee hours worked and overtime pay.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Provided exceptional customer service to guests in a timely and efficient manner.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Server/Beverage Cart
Naples Grande Golf Club
Naples, FL
09.2022 - 02.2026
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular members in dining room and on the course to enhance guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved member complaints promptly and professionally, contributing to a positive dining reputation.
- Served food and beverages promptly with focused attention to member needs.
- Keeps the beverage cart stocked and cleaned each shift, making sure to rotate product.
- Demonstrated golf etiquette to ensure respectful interactions on the course. and how to properly drive around the course.
- Maintained good pace on course, ensuring each member received service at least 3 times during their round.
- Restocks the beverage cart promptly and always works with a sense of urgency.
Member Services Manager
Naples Grande Golf Club
Naples, FL
02.2024 - 06.2024
- Coordinated member events to enhance club engagement and satisfaction.
- Maintained accurate records of membership transactions and inquiries.
- Fostered relationships with members to promote a welcoming environment.
- Resolved member concerns promptly to ensure positive experiences.
- Handled incoming calls from members regarding their accounts and general inquiries.
- Performed administrative tasks related to membership renewals such as updating databases or sending reminder emails.
- Organized special events such as open house days or member appreciation days.
Real Estate Agent
Realtor
Fort Myers, FL
06.2022 - 01.2024
- Presented purchase offers to sellers for consideration.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Providing premiere customer service, to each and every customer.
Assistant Customer Service Manager
Publix Super Markets Inc
Cape Coral, FL
07.2011 - 08.2022
- Minimized staff turnover through appropriate selection, orientation, training and treating associates with respect.
- Conducted quality, timely performance feedback and performance appraisals.
- Cash handling experience, daily till counting and weekly safe balancing.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Developed training modules and documentation to train staff.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Created weekly schedules based on predicted staffing needs, and employee requests.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Server
The Bubble Room
Captiva, FL
09.2014 - 03.2015
- Memorized menu to help diners make informed meal choices.
- Jotted down customer orders and promptly delivered food and drinks.
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
- Greeted and accommodated guests, building positive experience from first interaction.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Delivered customer checks and securely processed credit card or cash payments.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Set up linens, dishes, and silverware to prepare tables for customers.
Education
High School Diploma -
Mariner High School
Cape Coral, FLSkills
- Excellent customer service
- Leadership experience
- Beverage Preparation
- Safe Food Handling
- Cleanliness and sanitation
- Flexible Schedule
- Stock Rotation
- Wait Staff Support
- Table Bussing
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Effective Communication
- Time management abilities
- Multitasking Abilities
- Safety awareness
- POS System Operation
- Professionalism
- Reliability
- Staff scheduling
- Inventory management
- Event coordination
- Customer service
- Complaint resolution
- Relationship building
- Performance coaching
- Team leadership
- Wine history
- Table management
- Food safety compliance
- Food and beverage operations
- Calm and pleasant demeanor
- Time management
- Multitasking capacity
- Staff training
- Front of house management
- Decision-making
Timeline
Assistant Food and Beverage Manager
Cavu Golf Club
02.2026 - Current
Member Services Manager
Naples Grande Golf Club
02.2024 - 06.2024
Server/Beverage Cart
Naples Grande Golf Club
09.2022 - 02.2026
Real Estate Agent
Realtor
06.2022 - 01.2024
Server
The Bubble Room
09.2014 - 03.2015
Assistant Customer Service Manager
Publix Super Markets Inc
07.2011 - 08.2022
High School Diploma -
Mariner High School