Kali Vermillion
Ocoee,Florida
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Ambassador
SeaWorld Parks & Resorts Orlando
02.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted staff with moving automobiles to keep operations running smoothly.
Assistant Manager
Mr. Clean Car Wash
02.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Associate
Lucky Monkey
05.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Front End Supervisor
Shaws Star Market
09.2015 - 05.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Graphic Design
Valencia College
Orlando, FL04.2025
High School Diploma -
Pine Ridge High School
Deltona, FL05.2015
Skills
- Customer Engagement
- Product Knowledge
- Task Delegation
- Recruiting and Interviewing
- Money Handling
- Customer Support
- Team Collaboration
- Customer Service
- Directing Traffic
Timeline
Ambassador
SeaWorld Parks & Resorts Orlando
02.2023 - Current
Assistant Manager
Mr. Clean Car Wash
02.2022 - 02.2023
Customer Service Associate
Lucky Monkey
05.2019 - 03.2020
Front End Supervisor
Shaws Star Market
09.2015 - 05.2019
Associate of Science - Graphic Design
Valencia College
High School Diploma -
Pine Ridge High School
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