Summary
Overview
Work History
Education
Skills
Timeline
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Kali White

Lexington,KY

Summary

Proven track record in enhancing customer satisfaction and boosting revenue at AT&T through exceptional call management and problem-solving skills. Expert in multitasking across software platforms, demonstrating a goal-oriented mindset and stress tolerance. Excelled in identifying sales opportunities, achieving notable performance improvements without exceeding a single numerical percentage. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.

Overview

5
5
years of professional experience

Work History

Call Center Sales Representative

AT&T
02.2021 - 12.2022
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.

Call Center Customer Service Representative

Conduent
10.2017 - 05.2018
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Education

Paul Laurence Dunbar High School
Lexington, KY
05.2015

Skills

  • Call Center Customer Service
  • Goal-oriented mindset
  • Stress Tolerance
  • Script Reading
  • Warm Calling
  • Call Management
  • Quality Assurance
  • Outbound and inbound calls
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Multitasking Abilities

Timeline

Call Center Sales Representative

AT&T
02.2021 - 12.2022

Call Center Customer Service Representative

Conduent
10.2017 - 05.2018

Paul Laurence Dunbar High School

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Kali White