Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kali Wilkes

Phoenix,AZ

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Flowing Tide Pub
Reno, NV
02.2025 - 09.2025
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.

Office Administrative Assistant

Northern Nevada Pest Control
Reno, NV
11.2024 - 09.2025
  • Processed incoming invoices for payment in a timely manner.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Organized and maintained filing systems, both paper and electronic.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Sorted mail daily for distribution throughout the organization.
  • Answered incoming calls in a timely manner and directed them appropriately.

Server

Black Bear Diner
Reno, NV
07.2024 - 02.2025
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.

Server

Hennessy's Tavern
Las Vegas, NV
05.2023 - 05.2024
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.

Office Manager

1 Hour Electric
Las Vegas, NV
01.2023 - 04.2024
  • Maintained filing system for records, correspondence and other documents.
  • Developed effective communication strategies between departments within the organization.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided training to new hires on office policies and procedures.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Education

Associate of Arts - Business HR

College of Southern Nevada
Las Vegas, NV

Skills

  • Team collaboration
  • Customer service
  • Order management
  • Cash handling
  • Problem solving
  • Attention to detail
  • Time management
  • Positive guest interactions
  • Multitasking and organization
  • Strong work ethic

Certification

  • Food Handler Card
  • Alcohol Card
  • Servesafe certificate
  • Gaming Board License

References

References available upon request.

Timeline

Server

Flowing Tide Pub
02.2025 - 09.2025

Office Administrative Assistant

Northern Nevada Pest Control
11.2024 - 09.2025

Server

Black Bear Diner
07.2024 - 02.2025

Server

Hennessy's Tavern
05.2023 - 05.2024

Office Manager

1 Hour Electric
01.2023 - 04.2024

Associate of Arts - Business HR

College of Southern Nevada

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Kali Wilkes