Summary
Overview
Work History
Education
Skills
Timeline
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Kali Yetter

Kali Yetter

Middleburg,PA

Summary

Offering strong interpersonal skills and genuine desire to help others, eager to learn and grow in a professional setting. Brings understanding of customer service principles and ability to handle sensitive information with care. Ready to use and develop communication and problem-solving skills in an administrative role.

Overview

18
18
years of professional experience

Work History

Pharmacy Customer Service Representative

Geisinger
09.2023 - Current
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Supported team members in achieving company goals by consistently meeting individual performance targets.
  • Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
  • Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
  • Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
  • Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.

Owner

Moonshadow Photography
08.2007 - 05.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Human Resources Assistant

Sunbury Community Hospital
02.2008 - 08.2017
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.

Education

Child Development Associate - Early Childhood Care And Education

CSIU
Milton, PA
12-2011

High School Diploma -

Selinsgrove Area High School
Selinsgrove, PA
06-2006

Skills

  • Administrative skills
  • Client service
  • Office administration
  • Project management
  • Patient confidentiality
  • Team player
  • Conflict management
  • Strategic planning
  • Human resources administration
  • Data entry proficiency

Timeline

Pharmacy Customer Service Representative

Geisinger
09.2023 - Current

Human Resources Assistant

Sunbury Community Hospital
02.2008 - 08.2017

Owner

Moonshadow Photography
08.2007 - 05.2023

Child Development Associate - Early Childhood Care And Education

CSIU

High School Diploma -

Selinsgrove Area High School

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Kali Yetter