Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KALLIE MELENDEZ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

MANAGER OF OPERATIONS

ZAZA DREAMLAND
01.2019 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty

DISPATCHER

MINNIEAPOLIS PUBLIC SCHOOLS
10.2019 - 05.2021
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Completed daily attendance logs for all routes.
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
  • Built and maintained positive relationships with teachers, students and parents.
  • Supervised team of 10 employees and provided training focused on maximizing overall performance

TRANSPORTATION SUPERVISOR

MTN
08.2015 - 10.2019
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
  • Managed and updated database detailing important information such as student contact info and routing using versatrans.
  • Planned and established transportation routes, work schedules and driver assignments.
  • Managed routing, driver supervision and DOT compliance
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information

CORRECTIONAL OFFICER

PLAINFIELD CORRECTIONAL FACILITY
01.2012 - 07.2015
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.

Education

Bachelor of Science - Criminalistics And Criminal Science

Indiana University Bloomington
Bloomington, IN
05.2009

Skills

  • Collaborative project management
  • Meeting scheduling
  • Team leadership
  • Crisis management training
  • Professional commercial driving
  • Strategic decision-making
  • Effective problem resolution
  • Prioritization and scheduling
  • Client support

Certification

  • Licensed Class B CDL Driver - 2012 to current

Timeline

DISPATCHER

MINNIEAPOLIS PUBLIC SCHOOLS
10.2019 - 05.2021

MANAGER OF OPERATIONS

ZAZA DREAMLAND
01.2019 - Current

TRANSPORTATION SUPERVISOR

MTN
08.2015 - 10.2019

CORRECTIONAL OFFICER

PLAINFIELD CORRECTIONAL FACILITY
01.2012 - 07.2015

Bachelor of Science - Criminalistics And Criminal Science

Indiana University Bloomington

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