Kalia Alli
Morton,PA
Summary
Skills/Experience: Over 15 years of Medical Assistant/Medical officer setting, Proficient in EMR systems and Epic, proficient in Microsoft applications. Ability to handle multiple tasks, confidential materials, maintain positive attitude and is pro-active when handling specific tasks. Excellent organizational skills. Knowledge of medical terminology. Experienced Office Management and Administration Professional. Highly dependable, ethical and reliable that blends advanced organizational, technical and business acumen.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager (Seasonal)
Value Tax & Business Consulting
11.2022 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Owner/Professional Commercial Cleaner
Kouture Kleaning LLC
02.2021 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained new employees on proper protocols and customer service standards.
- Managed day-to-day business operations.
Remote Patient Specialist
NYU Langone
10.2021 - 10.2022
- Manage high volume of in-bound and out-bound calls from hospitals, and insurance carriers to resolve patient accounts and collect payments, research alternative insurance or payment options available while navigating and updating multiple patient accounting systems, access caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines.
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Managed high call volumes, efficiently addressing patient inquiries and resolving issues in a timely manner.
Remote PUA Unemployment Customer Relations Rep
Ranstad
08.2020 - 02.2021
- Temporary PUA call center, managed high volume of in-bound and out-bound calls from clients receiving unemployment benefits during COVID, resolved claim issues, provided FAQ support, handled claim status responses, provided client more details regarding claims.
- Exceeded performance targets with consistent delivery of high-quality service to clients.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
Inpatient Clerk
Children's Hospital of Philadelphia
02.2016 - 10.2020
- Performs receptionist and clerical duties on inpatient clerk units
- Serves as centra communication conduit for patients, visitors, and parents, nursing staff, medical staff, and other departments.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Clinical Coordinator/Administrative Assistant
Children's Hospital of Philadelphia
05.2013 - 01.2016
- Clinical coordinator/Administrative Assistant/ Medical Assistant for the Allergy, Immunology and Infectious Disease departments
- Primary contact for patients and families awaiting to schedule appointments with various sub-specialists
- Schedule patients appointments, including conducting intakes and Epic scheduling, answer clinic telephone line and screen all patient/family inquiries for the department
- Coordinator for the Center of Pediatric Eosinophilic Disorders and the Allergy/Dermatology clinic
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Manages food challenge appointments and acting medical assistant when needed.
Patient Service Associate/Registrar
Children's Hospital of Philadelphia
06.2010 - 05.2013
- Patient Service Associate, Greet & collect patient's demographic & billing info, verify insurance information, collect fees at the time of visit, contact PCP office for referrals
- Attend and participate in PARC's 'Incentive Committee' & other development programs
- Give input /support management and department decisions
- Assists in training employees' as needed
- Maintain certification where applicable & continue to improve skills
- Cross-train to other positions & departments voluntarily
- Set goals & objectives for professional growth (review & revise these ongoing)
- Exhibits flexibility, sensitivity, & respect, maintaining a work relationship with all team members.
Medical Assistant
Mercy Fitzgerald
01.2010 - 05.2010
- Medical Assistant, Pulmonary testing, B12 injections, H1N1, Liar injections, 6 min walk tests, breathing treatments, albuterol treatments, peak flow testing, refill oxygen tanks for pts., pre-op and vital pts, EKG
- Urinalysis, phlebotomy, injections, EKG, front and back office administration, instruct pt.'s about special diets and meds
- Administered drugs, answered phones and voice messages, scheduled appointments, telephone Rx to pharmacy, authorized refills, removed sutures and changed dressings.
Clinical Support Associate
Children's Hospital of Philadelphia
01.2009 - 05.2009
- Triage patients, phlebotomy, performed basic lab testing, vital signs, prepare pt
- Exam room, assisted nurse/medical staff with diagnostic/therapeutic procedures.
Education
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PA2027
Certification - LPN
Pennsylvania Institute of Technology
Media, PA07.2025
Medical Assistant -
Chubb Institute
Springfield, PA06.2007
Skills
- Employee Supervision
- Office Management
- Administrative Support
- Bookkeeping
- Customer Service
- Office Administration
- Scheduling
- Customer Relations
- Indirect Patient Care
- Patient Flow Management
- Medical Terminology
- HIPAA Compliance
- Compassionate
- Medical billing and coding
- CPR
Certification
- CMA - Certified Medical Assistant
Timeline
Office Manager (Seasonal)
Value Tax & Business Consulting
11.2022 - Current
Remote Patient Specialist
NYU Langone
10.2021 - 10.2022
Owner/Professional Commercial Cleaner
Kouture Kleaning LLC
02.2021 - Current
Remote PUA Unemployment Customer Relations Rep
Ranstad
08.2020 - 02.2021
Inpatient Clerk
Children's Hospital of Philadelphia
02.2016 - 10.2020
Clinical Coordinator/Administrative Assistant
Children's Hospital of Philadelphia
05.2013 - 01.2016
Patient Service Associate/Registrar
Children's Hospital of Philadelphia
06.2010 - 05.2013
Medical Assistant
Mercy Fitzgerald
01.2010 - 05.2010
Clinical Support Associate
Children's Hospital of Philadelphia
01.2009 - 05.2009
Associate of Science - Nursing
Community College of Philadelphia
Certification - LPN
Pennsylvania Institute of Technology
Medical Assistant -
Chubb Institute
- CMA - Certified Medical Assistant
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