Kalia Burch
Wilkes Barre,PA
Summary
Dynamic team leader with extensive experience in training and employee engagement at Taco Bell and Dunkin Donuts. Proven ability to enhance team performance through effective cross-training and motivation techniques. Skilled in operations and customer service, fostering a collaborative environment that drives results and reduces turnover. Committed to continuous development and high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Team Trainer
Taco Bell Restaurant
03.2024 - 05.2025
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Demonstrated new products, procedures and techniques to employees.
Team Member
Dunkin' Donuts
02.2023 - 05.2024
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Trained new employees in specific job requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Provided coaching and mentoring to employees.
Team Member
Sheetz
04.2021 - 02.2022
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Maintained thorough documentation of each employee''s progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Developed job-specific competencies and performance standards.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Education
Hanover Area Jr Sr Highschool
Hanover Township 06.2024
Skills
- New employee training
- Operations
- Training delivery
- Motivation techniques
- Cross-training
- Employee engagement
- Active listening
- Customer service
- Problem-solving
- Time management
- Team leadership and supervision
- Multitasking and organization
- Cleaning and sanitation
- Workplace safety
- Team leadership
- Cash handling
- Decision-making
- Team building
- Task prioritization
- Opening and closing procedures
- POS systems
- Dress code enforcement
- Continuous development
- Teamwork
- Multitasking
- Reliability
Timeline
Team Trainer
Taco Bell Restaurant
03.2024 - 05.2025
Team Member
Dunkin' Donuts
02.2023 - 05.2024
Team Member
Sheetz
04.2021 - 02.2022
Hanover Area Jr Sr Highschool
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