Kalia L. Marriott-Mozie
Flagstaff,AZ
Summary
Dynamic and focused Financial Center
Manager with a successful career in both Retail and Business Banking
Overview
22
22
years of professional experience
Work History
Kindergarten Assistant
Flagstaff Unified School District
Flagstaff
08.2024 - Current
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.
- Enhanced learning experiences by incorporating hands-on activities and creative projects into the kindergarten curriculum.
- Demonstrated flexibility in adapting to changing classroom dynamics or unforeseen circumstances ensuring seamless transitions minimal disruptions learning experiences.
Senior Personal Banker
OneAZ Credit Union
04.2019 - Current
- Answered customer questions and explained available services such as deposit accounts, and loans.
- Exceeded Loan Volume Goal
- Exceeded Loan Unit Goal
- Exceeded Deposit Volume Goal
Senior Personal Banker
National Bank Of Arizona
02.2018 - 03.2019
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- 100% Customer Service score-2018
- Exceeded Consumer Loan Goal-2018
- Exceeded Consumer Deposit Goal-2018
Financial Center Operations Manager
Bank of America
05.2015 - 01.2018
- Built a successful team with the Financial Center Manager
- Increased Revenue and rated 2nd Highest in the Market
- Passed 2 Audits and achieved first 100% Audit in the Market
Branch Manager
US Bank
07.2014 - 04.2015
- Coached my team to increase Customer Satisfaction scores by 10%
- Booked 1st Business Loan in over 3 years at the branch
- Booked 1st Merchant Services processing for the branch
Personal Banker 3
First International Bank and Trust
05.2014 - 06.2014
- Provided excellent customer service by assisting customers with teller transactions
Branch Manager
Chase Bank
01.2011 - 02.2014
- Developed relationships with Consumer and Business Customers
- Coached and mentored a successful sales team
- Became a Performance Level 1 Branch
- Top 10% Profitability in the country
- Triple Medal Winner in Customer Experience
Business Banker
Chase Bank
01.2007 - 12.2010
- Acquired and deepened Business Relationships
- Booked SBA and Small Business Loans
- Ranked top 10% in the country in 2007
- Ranked top 30% in the country in 2008
- Ranked top 20% in the country in 2009
- Ranked top 15% in the country in 2010
- Promoted to Branch Manager in 2010
Personal Banker
Chase Bank
12.2002 - 12.2006
- Acquiring and deepening personal relationships through building rapport with customers and providing financial solutions
- Series 6 and 63 and Variable Annuity and Insurance License
- National Achiever 2004
- National Achiever 2005
- National Achiever 2006
- Promoted to Business Banker in 2006
Skills
- Customer-oriented
- Excellent Customer Service Skills
- Strong interpersonal skills
- Motivational
Timeline
Kindergarten Assistant
Flagstaff Unified School District
08.2024 - Current
Senior Personal Banker
OneAZ Credit Union
04.2019 - Current
Senior Personal Banker
National Bank Of Arizona
02.2018 - 03.2019
Financial Center Operations Manager
Bank of America
05.2015 - 01.2018
Branch Manager
US Bank
07.2014 - 04.2015
Personal Banker 3
First International Bank and Trust
05.2014 - 06.2014
Branch Manager
Chase Bank
01.2011 - 02.2014
Business Banker
Chase Bank
01.2007 - 12.2010
Personal Banker
Chase Bank
12.2002 - 12.2006