Kalia Miller

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Assisted customers in selecting merchandise best suited to needs.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

• Assisted classroom teacher with grading projects, homework and assignments.
• Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
• Developed strong relationships with students, fostering a positive learning environment for all.
• Coordinated extracurricular activities that allowed students to explore new interests and develop leadership skills outside of the classroom setting.
• Improved student comprehension through the use of engaging visual aids and hands-on activities.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.

• Encouraged customers to find accessories and other upsell items to complete ensembles
• Pressed and folded items upon arrival in store to increase visual appeal
• Clearly communicated design revisions to members of fashion design team
• Worked closely with pattern makers and tailors during sampling process ensuring accurate measurements and fits
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
• Confirmed appointments, communicated with clients, and updated client records.
• Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.

• Answered product questions using knowledge of sales and store promotions
• Resolved customer complaints and maintained clean and tidy checkout area
• Maintained customer satisfaction with quick and professional handling of product returns
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
• Set up new sales displays each week
• Used POS system to enter orders, process payments and issue receipts
• Operated cash register to record transactions accurately and efficiently
• Maintained current knowledge of store promotions and highlighted sales to customers

• Worked well with teammates and accepted coaching from management team
• Prepared products following restaurant, health, and safety standards and procedures
• Maintained energy and enthusiasm in fast-paced environment
• Assisted other team members to achieve goals
• Provided assistance to customers requiring help by carrying-out and loading purchases
• Maintained clean and organized appearance for all restaurant areas to attract and retain customers
• Responded quickly to customer inquiries, answering questions and offering insight into products
• Created successful shift plans, adjusting team member line-up to achieve shift efficiency
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Oversaw training targets and coordination of the trainer team. Conducts new Team Member Orientations. Effectively coordinates employee’s first day to make it a memorable experience. Maintains a team environment that is focused on guests above everything else. Trainer lead have to Embody and demonstrate core values of Hospitality, Winner’s Mindset, Excellence. Training lead skills must have Self-motivated and can motivate others. Must be an effective communicator in order to work with Trainers, Shift Leaders and Directors. Conducts out-of-training evaluation. Must have a high level of emotional intelligence in order to accurately assess Team members and give them insightful and timely feedback. Identifies, develops and coaches new and existing trainers. Conducts Trainer class for new Trainers