Kalia Nicely
Denham Springs
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
General Manager
RaceTrac
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Created schedules that enhanced team productivity.
Placed orders for materials, ensuring prompt delivery.
Handled paperwork efficiently, maintaining accurate records.
Assistant Director of Admissions
Emory Ridge Assisted Living
03.2020 - 05.2023
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Actively participated in recruitment efforts by screening candidates during interviews.
Manager
Clover Cottage Boutique
05.2018 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Texas Roadhouse
06.2010 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Business
South College
Knoxville, TN05-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Timeline
General Manager
RaceTrac
08.2023 - Current
Assistant Director of Admissions
Emory Ridge Assisted Living
03.2020 - 05.2023
Manager
Clover Cottage Boutique
05.2018 - 02.2023
Server
Texas Roadhouse
06.2010 - 01.2015
Bachelor of Science - Business
South College
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