Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalia Rogers

Fayetteville,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Health Care Aide

Home Instead
Fayetteville, NC
04.2022 - Current
  • Helped patients maintain their independence while providing support when needed.
  • Observed and documented changes in patient's condition including physical and emotional well-being.
  • Provided emotional support to patients and their families during difficult times.
  • Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
  • Maintained a clean and safe environment for all patients according to health regulations standards.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Responded quickly in emergency situations following established protocols.
  • Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
  • Performed light housekeeping duties including laundry, vacuuming and dusting.

Medical Scribe

Aquity Slutions
Fayetteville, NC
01.2023 - 08.2023
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Implement business risk management process and provide clients assurance regarding the effectiveness of that process.
  • Opportunity to gain exposure to various financial instruments and the regulatory environments within financial institutions.
  • Processed prescription refill requests according to protocol.
  • Verified accuracy of dictated reports prior to release for physician review.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Demonstrated proficiency in use of software programs utilized within healthcare setting.
  • Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Provided clerical support to physicians during office hours, including scheduling follow-up appointments and ordering supplies as needed.
  • Conducted phone triage using established protocols when answering calls from patients.
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
  • Admitting and discharging patients.
  • Monitoring patients' lab reports and X-ray results to inform the physician.
  • Communicating medical terms effectively to registered nurses and physicians.
  • Improved the patient experience by freeing physician to be at the bedside, and not behind a computer.
  • Enhanced the delivery of care to patients.

Phlebotomist

Nursing Home
Alexandria, VA
01.2021 - 02.2022
  • Calibrated equipment according to manufacturer specifications.
  • Documented patient information into electronic medical records system.
  • Performed quality control tests on collected specimens.
  • Processed samples accurately and efficiently.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Educated patients on proper blood draw techniques.
  • Provided assistance to clinical staff during patient visits.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Verified patient information prior to specimen collection.
  • Maintained a clean, safe, and organized work environment.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Emerency Room Medical Scribe

Scribe America
La Plata, MD
02.2018 - 08.2020
  • Provided support to nurses and physicians in a fast-paced emergency room setting.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Verified patient information and entered it into the electronic medical record system.
  • Communicated effectively with other healthcare personnel about patient care issues.
  • Maintained knowledge of current coding guidelines according to ICD-10 standards.
  • Assisted in preparing for procedures by gathering supplies and equipment needed.
  • Performed data entry of patient histories and physicals as directed by physicians.
  • Answered telephone calls promptly and courteously to answer questions or direct them appropriately.
  • Created accurate reports on patient visits including chief complaint, history, physical exam findings, assessment and planning.
  • Assisted with scheduling appointments for follow up visits as needed.
  • Gathered vital signs, medications, allergies, and other pertinent information from patients.
  • Utilized appropriate terminology when transcribing physician orders accurately.
  • Monitored patient flow through the department ensuring timely completion of services.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Informed doctor of urgent patient needs per nursing progress notes.
  • Assisted with the preparation of materials for patient education and follow-up care.
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.

Education

Associate of General Studies -

College of Southern Maryland
La Plata, MD
01-2019

Some College (No Degree) - Health Education

Morgan State University
Baltimore, MD

Medical Assistant - Medical Assistant

Careerstep
2024.01 - 2024.05

Skills

  • Customer Service
  • Verbal Communication
  • Quality Assurance
  • Cultural Awareness
  • Analytical Thinking
  • Flexible and Adaptable
  • Vital signs monitoring
  • Clinical Support
  • Healthcare Team Collaboration
  • Patient Advocacy
  • Telephone Etiquette
  • Sterilization techniques
  • Vital Sign Monitoring
  • Infection control procedures
  • Needs Assessment
  • Medical Terminology
  • Patient Scheduling
  • Patient Care Coordination
  • Appointment Scheduling
  • Supply Restocking
  • Verbal and written communication
  • Patient histories
  • Clinical skills
  • Electronic Charting

Timeline

Medical Assistant - Medical Assistant

Careerstep
2024.01 - 2024.05

Medical Scribe

Aquity Slutions
01.2023 - 08.2023

Health Care Aide

Home Instead
04.2022 - Current

Phlebotomist

Nursing Home
01.2021 - 02.2022

Emerency Room Medical Scribe

Scribe America
02.2018 - 08.2020

Associate of General Studies -

College of Southern Maryland

Some College (No Degree) - Health Education

Morgan State University

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Kalia Rogers