Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kalia Torres

Marietta,GA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated collaborative teammate successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

SHIFT SUPERVISOR AND MERCHANDISING CAPTAIN

CVS Pharmacy
08.2020 - Current
  • Open and close the store
  • Delegate tasks among the employees
  • Drove store sales by 7% as merchandise captain and being responsible for store inventory and layout.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed store opening and closing procedures and balanced tills.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Developed and implemented new processes and procedures to streamline operations.

RECEPTIONIST/FRONT DESK

Damarys Nail Salon
11.2020 - 05.2021
  • Booking, cancelling, and rescheduling appointments
  • Answering phone calls
  • Maintaining a clean salon environment
  • Ordering supplies
  • Handling all payment types
  • Directing client flow within the salon.

CASHIER

Miami-Dade College Bookstore
12.2019 - 08.2020
  • Organized merchandise in the warehouse
  • Analyzed student classes and created outlines of textbooks, supplies, and access codes to curate to each student's needs.

PART HOST

Jumpin’ Jamboree
10.2018 - 05.2019
  • Ordered supplies, took in vendor shipments, organized party room set ups, and singlehandedly hosted parties ranging from 20-40 people.
  • Delivered information and details of interest about facility to visitors.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Collaborated with clients post-event to gather feedback on areas for improvement or praise-worthy aspects that contributed to their satisfaction with our service offerings.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
  • Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.

Education

Some College (No Degree) - Business Administration

Kennesaw State University
Kennesaw, GA

Skills

  • Critical thinker
  • Teamwork
  • Problem-solver
  • Strong written & verbal Communication skills
  • Computer skills?
  • Strong Time management
  • Interpersonal skills?
  • Proactive Leader
  • Highly Organized
  • Client Support
  • Incidents management
  • Policy and Procedure Enforcement
  • Hiring and Training
  • Supply Requisition
  • Staff Motivation
  • Team Supervision
  • Sales expertise
  • Process Improvement
  • Performance Improvement
  • Operations Management
  • Customer Relations
  • Problem Resolution
  • Friendly, Positive Attitude
  • Supervision and leadership

Languages

English
Full Professional

Timeline

RECEPTIONIST/FRONT DESK

Damarys Nail Salon
11.2020 - 05.2021

SHIFT SUPERVISOR AND MERCHANDISING CAPTAIN

CVS Pharmacy
08.2020 - Current

CASHIER

Miami-Dade College Bookstore
12.2019 - 08.2020

PART HOST

Jumpin’ Jamboree
10.2018 - 05.2019

Some College (No Degree) - Business Administration

Kennesaw State University

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Kalia Torres