Summary
Overview
Work History
Education
Skills
Timeline
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Kaliah Cotton

Lanham,MD

Summary

Self-driven, professional, and eager to learn new skills.

Detail orientated and adept in research, providing office support and customer service, database management and document preparation.

Maintains great effectiveness while balancing daily responsibilities.

Excellent communicator.

Experience in Microsoft (Word, Excel, Powerpoint, Outlook, and SharePoint), Photoshop, Zoom, Skype, Google Applications

Overview

9
9
years of professional experience

Work History

Office Manager

E&S Plumbing LLC
08.2022 - 02.2023
  • Oversee administration of the office.
  • Process time and attendance for staff.
  • Host orientations for new staff members.
  • Create and manage all staff schedules.
  • Schedule interviews and appointments for applicants.
  • Purchase equipments and supplies needed.
  • Manage confidential data files and paperwork.
  • Manage travel arrangements.
  • Create, review, and edit written documents, letters and/or correspondence.
  • Interact with clients and customers.
  • Performed miscellaneous office tasks as needed.

Program Analyst

National Institutes Of Health
02.2020 - 07.2021
  • Analyzed unstructured information to derive key insights.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Helped solve diverse program problems with in-depth analysis.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Gathered, documented, and modeled data to assess business trends.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked well in team settings, providing support and guidance.
  • Worked effectively in fast-paced environments.

Office Assistant

T&T Plumbing
05.2014 - 12.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited documents to keep company materials free of grammar errors.

Education

Certificate - Information Technology

Prince George's Community College
Upper Marlboro, MD
05.2016

High School Diploma -

Parkdale High School
Riverdale, MD
06.2014

Skills

  • Solid organizational skills
  • Understands business priorities
  • Ability to meet tight deadlines while juggling multiple requests
  • Excellent verbal and written communication skills
  • Forward thinking
  • Confident, enthusiastic, reliable, and honest
  • Continuous improvement attitude
  • High level integrity
  • Discretion in handling confidential information

Timeline

Office Manager

E&S Plumbing LLC
08.2022 - 02.2023

Program Analyst

National Institutes Of Health
02.2020 - 07.2021

Office Assistant

T&T Plumbing
05.2014 - 12.2019

Certificate - Information Technology

Prince George's Community College

High School Diploma -

Parkdale High School

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Kaliah Cotton