Summary
Overview
Work History
Education
Skills
Timeline
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Kalialani De La Torre

Airway Heights,WA

Summary

Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.

Overview

8
8
years of professional experience

Work History

Disputes and Fraud Specialist

Umpqua Bank
Spokane, Wa
01/12/24 - Current
  • Conducted in-depth analysis of complex financial transactions to identify indications of fraud.
  • Handled customer inquiries related to potential fraudulent activities in a timely manner.
  • Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention.

Payment Solutions Associate

Bread Financial
Coeur D'Alene, ID
01.2019 - 01.2024
  • Monitored compliance with applicable laws, regulations, policies, and procedures related to payments processing.
  • Researched and resolved customer inquiries regarding payments and payment solutions.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.

Lead Server Trainer

Cracker Barrell Old Country Store
Coeur D'Alene, ID
09.2017 - 05.2023
  • Coordinated with restaurant managers to ensure compliance with training policies and procedures.
  • Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.

Certified Custom Framer

Micheals Arts And Crafts
Spokane, WA
09.2016 - 05.2023
  • Consulted with clients regarding design preferences in order to achieve desired look.
  • Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
  • Met tight schedules and deadlines for Clients.

Education

High School Diploma -

Lake City High School
Coeur D'alene, ID

Skills

  • Regulatory knowledge
  • Effective Communication
  • Data Analysis
  • Dispute Resolution
  • Account information review
  • Risk level determination

Timeline

Payment Solutions Associate

Bread Financial
01.2019 - 01.2024

Lead Server Trainer

Cracker Barrell Old Country Store
09.2017 - 05.2023

Certified Custom Framer

Micheals Arts And Crafts
09.2016 - 05.2023

Disputes and Fraud Specialist

Umpqua Bank
01/12/24 - Current

High School Diploma -

Lake City High School

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Kalialani De La Torre