Kalicia Grayson
Princeton
Summary
Experienced EKG Technician skilled in patient care and technical documentation. Recognized for maintaining HIPAA compliance and providing outstanding service. Demonstrates a results-driven approach with a history of meeting organizational needs through effective communication and teamwork. Passionate about professional development and adapting to new situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Melissa
04.2023 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee bar area.
- Operated espresso machines and brewing equipment effectively.
- Assisted customers with menu selections and product recommendations.
- Handled cash transactions and processed payments accurately.
- Monitored inventory levels and restocked supplies as needed.
- Fostered a welcoming atmosphere through friendly interactions with customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Ground beans for espresso shots according to individual customer specifications.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
EKG Technician
Methodist Richardson Medical Center
Richardson
06.2021 - Current
- Maintained adequate stock of supplies for EKG tests to ensure operational readiness.
- Documented patient records accurately in electronic systems for seamless data management.
- Ensured confidentiality of patient information, adhering strictly to HIPAA regulations.
- Operated diverse medical equipment, including defibrillators and electrocardiographs, to support clinical needs.
- Delivered exceptional customer service through effective communication with patients and hospital staff.
- Facilitated training for technicians and medical students, enhancing team competency.
- Instructed patients on optimal positioning for EKG tests, prioritizing comfort during procedures.
- Communicated test results promptly to medical professionals for timely patient care.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Little Elm High School
Little Elm, TX05-2018
Skills
- Data analysis
- Patient care
- Technical documentation
- Customer service
- Team collaboration
- Communication skills
- HIPAA compliance
- Time management
- Cash handling
- Calm demeanor
- Drink customization
- Professional demeanor
- Ingredient restocking
- Opening and closing duties
- Efficiency and speed
- Verbal and written communication
- POS system operation
- Team player
- Clear communication
- Multitasking and organization
- Product upselling
Certification
American Heart Association BLS License
Timeline
Barista
Starbucks
04.2023 - Current
EKG Technician
Methodist Richardson Medical Center
06.2021 - Current
Bachelor of Science - Forensic Psychology
Arizona State University
High School Diploma -
Little Elm High School