Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kalie Bishop

Evergreen,CO

Summary

Empathetic and passionate customer experience leader with a decade of progressive growth at Sticker Mule, helping scale the support team from 10 to over 70 remote professionals. Known for leading with heart, clarity, and a deep commitment to both people and process. I care deeply about the work I do and the impact it has on customers, teams, and the broader company. A strong believer in thoughtful collaboration, continuous improvement, and yes-travel makes everything better.

Overview

10
10
years of professional experience
1
1
Certification

Work History

VICE PRESIDENT OF CUSTOMER SUPPORT

Sticker Mule
11.2022 - Current
  • Scaled support operations from 10 to 70+ remote professionals while fostering a culture of empathy, autonomy, and excellence
  • Enhanced customer experience and retention, contributing to over 20% company revenue growth
  • implemented advanced workflows that reduced response times by over 30% and supported long-term team sustainability
  • Maintained CSAT scores of 89+ while guiding the team through major transitions with clarity and care
  • Provided steady leadership during periods of change, fostering resilience and performance across the org

MARKETING DIRECTOR

Sticker Mule
08.2021 - 11.2022
  • Stepped into a strategic leadership role to guide marketing through a critical transition
  • Led cross-functional efforts to launch products, engage customers, and drive growth initiatives.
  • Balanced high-level strategy with hands-on execution across all marketing channels
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives

CUSTOMER SUPPORT MANAGER

Sticker Mule
08.2016 - 08.2021
  • Built and led Sticker Mule’s first structured training program, onboarding and supporting 60+ hires with scalable learning systems
  • Championed the voice of the customer across product, marketing, and engineering teams, directly supporting 4x company revenue growth
  • Cultivated a performance-focused culture while scaling the team from 10 to 70+
  • Led the full implementation of a new CRM system, transitioning from Desk.com to Kustomer, and successfully onboarded the entire team with custom workflows and training
  • Developed and refined processes that enabled smoother collaboration across teams and increased operational efficiency
  • Established and scaled a fully remote, international support team from the ground up—including building initial operations and hiring in Italy

CUSTOMER SUPPORT LEAD

Sticker Mule
08.2016 - 08.2017
  • Consistently ranked among top performers, handling 100+ support cases daily with precision and maintaining an above-average response time under 5 minutes.
  • Provide daily direction and communication to team so that emails are answered in a timely, efficient and knowledgeable manner.
  • Serve as a resource to help support staff as needed.
  • Suggest opportunities to create new internal and external FAQs or enhance existing ones.
  • Assist in reviewing and offering feedback on training cases with new hires
  • Update managers with ongoing improvements and suggestions for team members
  • Suggest areas of training improvement based on common questions.
  • Respond to customer inquiries directly and assists staff with response preparation.
  • Suggest opportunities to improve the quality and efficiency of our customer service operation.

CUSTOMER SUPPORT SPECIALIST

Sticker Mule
05.2015 - 08.2016

Education

Bachelor of Arts -

WESTERN COLORADO UNIVERSITY
01-2010

Skills

  • Remote team management
  • Cross-functional collaboration
  • Organizational growth
  • Workflow automation
  • Conflict resolution
  • Performance coaching
  • Team leadership
  • Relationship building
  • Coaching and mentoring
  • Client relationship building

Certification

  • KARRASS: Effective Negotiating
  • Topgrading, Inc.: Hiring process optimization
  • American Management Association: Management skills for new managers

Interests

  • Scuba diving
  • Travel
  • Animal care
  • Gardening
  • Camping

Timeline

VICE PRESIDENT OF CUSTOMER SUPPORT

Sticker Mule
11.2022 - Current

MARKETING DIRECTOR

Sticker Mule
08.2021 - 11.2022

CUSTOMER SUPPORT LEAD

Sticker Mule
08.2016 - 08.2017

CUSTOMER SUPPORT MANAGER

Sticker Mule
08.2016 - 08.2021

CUSTOMER SUPPORT SPECIALIST

Sticker Mule
05.2015 - 08.2016

Bachelor of Arts -

WESTERN COLORADO UNIVERSITY

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Kalie Bishop