Kalie Bouvier
Presque Isle,ME
Summary
Friendly Receptionist with background in office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Receptionist
H&R Block
01.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Drink Maker/ Cashier
Epic Vibes
07.2023 - 12.2023
- Enhanced customer satisfaction by crafting high-quality drinks and providing personalized beverage recommendations.
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Collaborated with team members to provide exceptional service and consistently meet customer needs.
- Optimized inventory management by accurately tracking supplies.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Assisted in training new employees on drink recipes, techniques, and customer service best practices.
- Streamlined order processing by quickly assessing customer preferences and offering tailored suggestions based on their tastes.
- Reduced wait times for customers by efficiently multitasking during peak hours of operation.
- Upheld company standards for quality control by consistently following recipe guidelines and presentation expectations.
- Supported a positive work environment through effective communication and collaboration with colleagues.
- Improved overall bar atmosphere by engaging with patrons in a friendly manner while maintaining professionalism at all times.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers'' needs in a timely manner.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept facility presentable and well-stocked to meet customer needs.
Kitchen Aide
ACAP
07.2022 - 12.2022
- Enhanced kitchen efficiency by organizing and maintaining food storage areas.
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Assisted in the preparation of high-quality meals with attention to food sensitivities and allergies.
- Managed inventory levels by regularly conducting stock checks and informing management of shortages.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
- Demonstrated versatility within the facility, easily adapting to various roles depending on staff needs each shift.
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Daycare Worker
Morgan's Munchkins
09.2016 - 05.2018
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Provided compassionate emotional support for children experiencing stress or anxiety throughout the day, fostering a secure attachment bond between caregiver and child.
- Organized stimulating sensory-based activities designed to engage all five senses while encouraging cognitive growth among young learners.
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Maintained child-friendly environment with access to outdoor activities.
- Distributed food, napkins, and beverages in preparation for snack time.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
- Prepared, served and cleaned up daily meals for 12 children.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Increased parent satisfaction with regular communication about their child's progress and daily experiences.
Cashier
Rite Aid
10.2007 - 05.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Southern Aroostook Community School
Dyer Brook, Me06.2006
Skills
- Clerical Support
- File Management
- Administrative Support
- Data Entry
- Security awareness
- Security understanding
- Telephone skills
- Time Management
- Document Control
- Documentation And Reporting
- Scheduling appointments
- Verbal and written communication
- Organization skills
- Document Management
- Professional Demeanor
- Greeting and Seating Clients
- Information Protection
Timeline
Drink Maker/ Cashier
Epic Vibes
07.2023 - 12.2023
Kitchen Aide
ACAP
07.2022 - 12.2022
Receptionist
H&R Block
01.2019 - Current
Daycare Worker
Morgan's Munchkins
09.2016 - 05.2018
Cashier
Rite Aid
10.2007 - 05.2012
High School Diploma -
Southern Aroostook Community School
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