Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalie Durham

Lindale,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
03.2024 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Receptionist/Patient Care Technician

Deptford Center For Rehabilitation
05.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

Cashier Team Lead

Brookshires Food Store
01.2023 - 05.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Communicated with customers and team members to solve problems.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

No Degree - Medical Assistant

Tyler Junior College
Tyler, TX
02.2024

High School Diploma -

John Tyler High School
Tyler, TX
05.2023

Skills

  • Drug safety
  • Drug Inventory Management
  • Drug utilization review
  • Drug Inventory Control
  • Patient education and counseling
  • Answering customer questions
  • Healthcare regulations
  • New Hire Onboarding
  • Patient confidentiality
  • Compounding Techniques
  • Medication Documentation
  • HIPAA Compliance
  • Patient Profile Setup

Certification

  • Medical Assistant

Timeline

Pharmacy Technician

CVS Pharmacy
03.2024 - Current

Receptionist/Patient Care Technician

Deptford Center For Rehabilitation
05.2023 - 09.2023

Cashier Team Lead

Brookshires Food Store
01.2023 - 05.2023

No Degree - Medical Assistant

Tyler Junior College

High School Diploma -

John Tyler High School

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Kalie Durham