Kalie Lang
Daytona Beach
Summary
Dynamic restaurant professional with extensive experience at Pizza Hut, excelling in operations management and staff training. Proven track record in cash handling and inventory control, enhancing efficiency and customer satisfaction. Adept at conflict resolution and fostering a positive work environment, consistently achieving high service standards and operational excellence.
Diligent with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.
Reliable Shift Leader with 5 years in food and customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
KFC
04.2025 - Current
- Supervised daily operations, ensuring adherence to food safety and sanitation standards.
- Trained new team members on operational procedures and customer service best practices.
- Managed inventory levels, contributing to efficient stock management and product availability.
- Coordinated shift schedules, optimizing staff allocation for peak service times.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels during busy periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Restaurant Manager
Pizza Hut
03.2024 - 12.2024
- Managed daily restaurant operations, ensuring efficient service and workflow.
- Trained staff on menu offerings, enhancing customer satisfaction and service quality.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented health and safety standards, improving compliance across all areas of the restaurant.
- Developed staff schedules to optimize coverage during peak hours while controlling labor costs.
- Assisted in resolving customer complaints, fostering a positive dining experience and loyalty.
- Conducted performance evaluations for team members, supporting professional development and growth.
- Collaborated with kitchen staff to streamline order processes, reducing wait times for customers.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Store Manager
Pizza Hut
10.2022 - 03.2024
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Supported inventory management processes, including stock organization and replenishment.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with team members to maintain visual merchandising standards and store presentation.
- Resolved customer inquiries efficiently, promoting positive shopping experiences and loyalty.
- Monitored cash handling procedures to ensure compliance with company policies.
- Analyzed sales data to identify trends and inform inventory decisions for improved performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Cook
Pizza Hut
01.2021 - 09.2022
- Assisted in inventory management and food storage, optimizing stock levels and minimizing waste.
- Maintained cleanliness of kitchen equipment and workstations, adhering to health and safety standards.
- Trained new kitchen staff on cooking techniques and safety protocols, fostering a collaborative work environment.
- Monitored food preparation processes for quality control, ensuring compliance with health regulations and quality standards.
- Developed efficient work schedules to streamline kitchen operations during peak service hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree - Business Administration And Management
Davidson-Davie Community College
Lexington, NC05-2028
High School Diploma -
Forsyth Technical Community College
Winston-Salem, NC05-2006
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Inventory control
Certification
- ServSafe Certification - valid until June, 2028
Timeline
Shift Supervisor
KFC
04.2025 - Current
Restaurant Manager
Pizza Hut
03.2024 - 12.2024
Assistant Store Manager
Pizza Hut
10.2022 - 03.2024
Cook
Pizza Hut
01.2021 - 09.2022
No Degree - Business Administration And Management
Davidson-Davie Community College
High School Diploma -
Forsyth Technical Community College