Kalie Lease
Windermere,FL
Summary
Highly motivated and hardworking leader with a bachelor's degree in Hospitality Management and 14 years of experience in the Food and Beverage industry. Known for ability to build strong training foundations that foster cross-functional and diverse teams. Skilled in front of house and back of house operations, crisis management, customer service, and creating enjoyable environments for both the team and guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
The Grove Resort And Spa
05.2024 - Current
- Managed staff schedules, ensuring adequate coverage during peak times and staying within labor budget
- Opened, trained, and observed staffing for the opening of our second Starbucks location
- Met with new vendors to bring in and refresh our retail offerings
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
ASSISTANT GENERAL MANAGER
Skyport Hospitality- Hattie B's Hot Chicken
08.2023 - 12.2023
- Successfully launched the Nashville airport location of Hattie B's Hot Chicken- a $15 million dollar projected quick service concept outlet, training 25 employees on FOH and BOH, implementing new cash, credit, and tipping policies, reconfiguring storage and kitchen flow based on design and product procurement, and ensuring that all airport and company policies on security and safety were followed correctly
- Responsible for plan-o-gram and inventory of the $75,000 retail department, continual training of staff on upselling the dining experience to include various sweatshirts, t-shirts, hats, and souvenirs
- Actively participated in meetings with senior management, reviewing new vendor policies, product sourcing, menu options, and financial expectations
- Communicated new policy, labor and training updates, menu changes, and any other news to our management team.
ASSISTANT RESTAURANT MANAGER
Gaylord Opryland Resort and Convention Center
06.2021 - 07.2023
- Managed a $14 million multi-outlet food and beverage operation including three Starbucks coffee shops and two quick service restaurants
- Reviewed hotel occupancy, VIP lists, and convention resumes to forecast scheduling and employee tasks for 60+ employees resulting in a consistent decrease in labor cost
- Developed and implemented new training checklist to ensure state laws and Marriott's policy regarding alcoholic beverage procedures were thoroughly understood and followed with a zero tolerance
- Utilized Kronos and Atlas payroll systems, responsible for ordering through Adaco, and cultivated relationships with Purchasing and Vendors to ensure outlets were ready to provide top notch service for high volume traffic
ASSISTANT FRONT OF HOUSE MANAGER
Paula Deen's Family Kitchen
02.2019 - 11.2019
- Coordinated daily operations including scheduling a team of 30+ employees, monitoring sales to balance labor, and handling nightly deposits
- Launched catering offerings, working with upper management and guests to promote and organize events
- Assisted in interviewing, handling disciplinary reports, and resolving employee conflicts
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
SERVER, HOSTESS, EXPEDITOR
BIG RIVER GRILLE & BREWING WORKS- Disney Boardwalk
02.2015 - 11.2018
- Maintained a welcoming and fun environment, making foreign and local guests feel comfortable
- Trained and mentored new servers on Aloha and the Disney Dining Plan procedures
- Upsold menu items, top shelf alcohol, and craft beers through training and understanding of alcoholic beverage and food pairings, increasing sales and tips
Education
BACHELOR'S IN HOSPITALITY MANAGEMENT -
University of Central Florida
Orlando, FL06.2020
Skills
- Customer Service
- Conflict Resolution
- Hiring and Precepting
- Inventory Management
- Project Management
- Payroll
- Staff Development
- Employee Scheduling
- Workflow Coordination
- Procurement
- Vendor Relationship Management
Certification
- TABC Certified
- ServSafe Food Handler Certification
Timeline
Assistant Restaurant Manager
The Grove Resort And Spa
05.2024 - Current
ASSISTANT GENERAL MANAGER
Skyport Hospitality- Hattie B's Hot Chicken
08.2023 - 12.2023
ASSISTANT RESTAURANT MANAGER
Gaylord Opryland Resort and Convention Center
06.2021 - 07.2023
ASSISTANT FRONT OF HOUSE MANAGER
Paula Deen's Family Kitchen
02.2019 - 11.2019
SERVER, HOSTESS, EXPEDITOR
BIG RIVER GRILLE & BREWING WORKS- Disney Boardwalk
02.2015 - 11.2018
BACHELOR'S IN HOSPITALITY MANAGEMENT -
University of Central Florida
- TABC Certified
- ServSafe Food Handler Certification
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