Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kalie Pedroza

Robinson,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Experienced with food preparation, sanitation, and customer service. Utilizes effective communication and teamwork to ensure smooth operations. Track record of maintaining cleanliness and adhering to safety regulations.

Overview

4
4
years of professional experience

Work History

DASHER

DoorDash
08.2024 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.

Customer Service Representative

Atmos Energy
06.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Worker

Amazon
10.2022 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Food Service Handler

Bush's Chicken
04.2022 - 10.2022
  • Implemented proper food handling techniques to maintain safe cooking practices.
  • Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
  • Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
  • Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.

Food Service Worker

SUBWAY®Restaurants
03.2021 - 03.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

GED -

GED.com
Online
04-2022

Skills

  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Customer service
  • Quick learner
  • Data entry
  • Customer relations
  • Cleaning and organizing

Interests

  • Traditional and digital arts
  • Experimenting with different creative mediums, like oil pastels, gouache, and alcohol markers (copic), to expand skills and techniques
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Dancing
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Video Gaming

Timeline

DASHER

DoorDash
08.2024 - Current

Customer Service Representative

Atmos Energy
06.2024 - 08.2024

Warehouse Worker

Amazon
10.2022 - 05.2024

Food Service Handler

Bush's Chicken
04.2022 - 10.2022

Food Service Worker

SUBWAY®Restaurants
03.2021 - 03.2022

GED -

GED.com

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Kalie Pedroza