Hi, I’m
Kalie Redden
Administrative & Human Resources Professinal
Randallstown,Maryland
Summary
Successful Administrative Associate with expertise in talent acquisition- recruitment, training and human resource management. Adept at building and maintaining positive relationships with candidates, customers,employees and management. Strong organizational skills and committed meeting all goals as well as adhering to relevant laws and regulations. Strong analytical skills and committed to implementing HR policies and procedures. Organized and dependable with expertise in Microsoft Office Suite as well as CRMS, etc. Willingness to take on added responsibilities to meet team goals
Overview
11
years of professional experience
4
years of post-secondary education
Work History
TruGreenWoodlawn, United States
Full Cycle Regional Recruiter
06.2020 - 03.2023
Job overview
- Achieves staffing objectives by sourcing, recruiting and evaluating job candidates; communicating with managers about their specific needs; and hiring ideal talent
- Developed recruiting strategies to identify qualified candidates and build network.
- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements by studying job description and job qualifications
- Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; and emphasizing benefits and perks
- Manages the entire application administration process by completing paperwork, screenings, required company assessments, appropriate background checks, reference checks, and proper documentation
- Schedule and conduct interviews to successfully hire ideal talent based on individual branches needs
- Manages and oversees the new hire process for candidates to transition them easily, quickly, and efficiently into their new roles.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Zmuda Auto SalesSykesville, United States
Office Administrator
03.2019 - 12.2021
Job overview
- Coordinated and scheduled meetings and appointments
- Collaborated with various departments to complete assigned tasks, Dealership paperwork, and maintained all office documents
- Set up and managed electronic filing systems, recording information, updated
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted visitors while handling their inquiries and/or directing them to appropriate persons according to their needs
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled and confirmed appointments for potential clients and customers
- Scheduled and confirmed job interviews for sales representatives and finance advisors
- Created & ran social media content, blogs, promotions, and websites for the dealership
- Created job applications and actively sourced for candidates
- Composed and distributed meeting notes, routine correspondence, and reports, such as monthly sales reports and commission reports for staff
- Answered all phone calls and emails for the business
- Sourced and sold to potential customers
- Sourced candidates to hire as well as scheduled and conducted interviews
- Created and managed the companies' website and social media pages
- Created and updated sales and profit reports, took photos of new inventory and marketed their information, handled payroll documents for sales associates.
Tonys Japanese SteakhouseSykesville, MD
Waitress/Bartender
01.2017 - 08.2020
Job overview
- Utilized social media and marketing tactics to target customers
- Enhanced Overall customer experience by paying attention to details on each individual Customer's needs, wants, and Special requests
- Managed monetary transactions by handling patron’s Payments and ensuring safety of their information but securing proper payment
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Worked well both individually and with fellow employees in extremely High-stress environment
- Promoted and up-sold customers food/beverages
- Multi-tasked while Maintaining excellent service to new and returning customers
- Handled Extremely difficult and time sensitive situation calmly, with grace, Professionalism, and positivity
- Served over 200 customers a day as well as Around 150 bar patrons nightly
- Displayed enthusiasm and promoted excellent Service to customers, successfully increasing referrals, and walk-in business
- Verified customer age prior to serving.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
TruGreenWoodlawn, United States
Commercial Account Specialist
11.2014 - 12.2016
Job overview
- Places telephone calls to handle all aspects of commercial customer Accounts
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Maintains customer database through accurate and timely data Entry
- Processed daily mail, email and phone calls from customers and producers to generate new business
- Answers inquiries, resolves problems, promotes and sells products to new and current commercial customers
- Provides first-line administrative support and coordination of Commercial account activities for Business Development Reps
- Creates And reviews commercial service agreements
- Follows up on commercial Customers during renewal season
- Facilitates commercial growth through outbound Calls to customers and prospects Contact's customers regarding outstanding Balances on commercial accounts
- Develops, maintains, and cultivates Effective customer relationships with commercial accounts for my area
- Handles day to day account activities for commercial customers
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Reviews Commercial accounts, up-sells existing commercial customers, and solicits new Customers
- Acts as a liaison between the branch and the customer in order To achieve the highest level of customer satisfaction
- Contacts customers Regarding outstanding commercial account balances to achieve branch and Company receivable objectives.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
TruGreenWoodlawn, United States
Branch Employment Coordinator
01.2012 - 11.2014
Job overview
- Generates and maintains candidate flow for select positions by resume mining And cold calling prospective leads and applicants to meet seasonal hiring Needs and staffing goals
- Schedules and confirms appointments between Qualified applicants and respective hiring managers
- Operates under general Supervision and reports directly to the General Manager
- Solicits/cold-calls prospective candidates for select positions
- Mines resumes To source for prospective candidates
- Provides position overview(s) and Validates interest with prospects and/or applicants
- Assists qualified applicants With initial recruitment processes
- Coordinates and confirms interviews Between applicants and the respective hiring managers.
- Matched clients to open positions based on skills and work requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Howard Community CollegeColumbia, MD
08.2013 - 05.2014
Carroll County Community CollegeWestminster, MD
08.2012 - 05.2013
Century High SchoolSykesville, MD
High School Diploma
09.2009 - 08.2012
Skills
Organization and planning
Documentation and control
Clear oral/written communication
Sorting and labeling
Contract negotiations
New-Hire Training
Scheduling
Human resource policies
Candidate pipeline management
Full cycle recruiting
Timeline
Full Cycle Regional Recruiter
TruGreen
06.2020 - 03.2023
Office Administrator
Zmuda Auto Sales
03.2019 - 12.2021
Waitress/Bartender
Tonys Japanese Steakhouse
01.2017 - 08.2020
Commercial Account Specialist
TruGreen
11.2014 - 12.2016
Howard Community College
08.2013 - 05.2014
Carroll County Community College
08.2012 - 05.2013
Branch Employment Coordinator
TruGreen
01.2012 - 11.2014
Century High School
High School Diploma
09.2009 - 08.2012