Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kaliea Brown

Las Vegas,NV

Summary

Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Intuit
09.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Contributed to maintaining a positive work environment through active participation in team meetings, trainings, and workshops.
  • Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.

Certified Nursing Assistant

Berkley West
02.2023 - 09.2023
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Documented patient information and care activities in electronic health record.

Front Desk Receptionist

Residence Inn Marriott
03.2021 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Cashier Team Lead

Kohls Department Store
11.2019 - 03.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Operated POS cash register and equipment to collect payments.
  • Set up new sales displays each week with fresh merchandise.

Education

Certified Nursing Assistant -

American Medical Careers
Los Angeles, CA
01-2023

High School Diploma -

St Gregory High School
Lancaster, CA
04-2018

Skills

  • Problem-solving abilities
  • Active Listening
  • Office equipment proficiency
  • Oral and writing communication
  • File Management
  • Punctual and Reliable
  • Computer Proficiency
  • Team Leadership
  • POS Systems
  • Adaptability and Dependability

Certification

Hospital Fire Safety -January 2027

CNA- February 2023-June 2025

BLS- January 2023=January 2025

Los Angeles County Of Education -2019

Timeline

Customer Service Representative

Intuit
09.2023 - 05.2024

Certified Nursing Assistant

Berkley West
02.2023 - 09.2023

Front Desk Receptionist

Residence Inn Marriott
03.2021 - 12.2022

Cashier Team Lead

Kohls Department Store
11.2019 - 03.2021

Certified Nursing Assistant -

American Medical Careers

High School Diploma -

St Gregory High School

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Kaliea Brown