Kaliea Wicks
Rocklin,California
Summary
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. I am a Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Champs Sales Associate
CHAMPS
08.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
- Developed knowledge of product features to effectively address customer inquiries.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Cashier
Jacks Urban Eats
07.2022 - 03.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring minimal discrepancies.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Shift Leader
Wingstop
02.2022 - 07.2022
- Supervised daily operations to ensure adherence to safety standards and efficiency protocols.
- Trained new team members on operational procedures and customer service best practices.
- Coordinated shift schedules to optimize workforce availability and productivity levels.
- Monitored inventory levels, ensuring timely replenishment of stock items as needed.
Education
No Degree - Fire Technology
Sierra College
Rocklin, CA06-2026
Lincoln High School
790 J St, Lincoln, CA 9564806-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
Certification
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- IS 1152
- CPR certified
- NREMT
Timeline
Champs Sales Associate
CHAMPS
08.2023 - Current
Cashier
Jacks Urban Eats
07.2022 - 03.2024
Shift Leader
Wingstop
02.2022 - 07.2022
No Degree - Fire Technology
Sierra College
Lincoln High School
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