Kaliegh Murray
Jefferson,MO
Summary
Dynamic manager with proven expertise in business development at INKLIFE Tattoo Studio, enhancing customer satisfaction through exceptional service and effective marketing strategies. Skilled in process improvement and team leadership, I fostered a collaborative culture, streamlined operations, and reduced costs, ensuring a safe and engaging environment for both staff and patrons.
Overview
18
18
years of professional experience
Work History
Manager
INKLIFE Tattoo Studio
09.2017 - 10.2022
- I performed any and all business duties that is required to bring a tattoo shop business to fruition from the ground up with a relocation process which included relocating and setting up on clean untouched farm land.
- I worked closely with Arkansas Department of Health and the community on advertising and marketing.
- I took customer appointments, kept the shop clean and up to Department of Health standards,
- I ordered any and all supplies,
- I helped get expenses ready for taxes for the shop,
- I performed wonderful customer service skills to insure the customer remained comfortable through the tattoo experience,
- I helped assist the artist and shop owner with any and all needs upon request.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Cashier
B&R Building Supply
08.2015 - 06.2017
- Helped customers complete purchases, locate items, and mix paint.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Sherwin-Williams
05.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Assistant Office Manager
America's Car-Mart
05.2007 - 06.2009
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Monitored front areas so that questions could be promptly addressed.
Office Administrative Assistant
Texarkana Arkansas School District=Administrations
05.2004 - 08.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Criminal Justice/Business Administration
University of Arkansas in Hope
Hope, Ar.GED -
Arkansas High School
Texarkana05-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Project planning
- Policy implementation
- Sales techniques
- Schedule preparation
- Conflict resolution
- Business administration
- Marketing
- Negotiation
- Business development
- Business planning
- Emergency response
- Expense tracking
- Clear communication
- Safety procedures
- Partnership development
- Vendor management
- Regulatory compliance
- Computer skills
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Customer relationship management
- Managing operations and efficiency
- Scheduling and coordinating
- Professional and courteous
- Negotiation and conflict resolution
- MS office
- Good judgment
- Process improvement
Timeline
Manager
INKLIFE Tattoo Studio
09.2017 - 10.2022
Retail Cashier
B&R Building Supply
08.2015 - 06.2017
Cashier
Sherwin-Williams
05.2014 - 08.2015
Assistant Office Manager
America's Car-Mart
05.2007 - 06.2009
Office Administrative Assistant
Texarkana Arkansas School District=Administrations
05.2004 - 08.2004
Criminal Justice/Business Administration
University of Arkansas in Hope
GED -
Arkansas High School
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