Kalie Gregersen
Vacaville,CA
Always do your BEST today and your better
BEST tomorrow!
Aloma Gregersen
Summary
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
CUSTOMER EXPERIENCE MANAGER
Michael’s
Vacaville, CA
02.2024 - Current
- Oversee daily operations in the store to ensure a high standard of customer service and satisfaction
- Train and develop store associates on customer engagement techniques and product knowledge
- Resolve customer inquiries and complaints effectively, ensuring a positive shopping experience
- Analyze customer feedback and sales data to identify trends and areas for improvement
- Collaborate with store leadership to create promotional events that enhance customer interaction and brand loyalty
- Implement visual merchandising strategies that enhance the shopping experience and highlight key products
- Foster a welcoming and inclusive environment that encourages community involvement and customer loyalty
SALES FLOOR associate
Michael’s
Vacaville, CA
11.2023 - 02.2024
- Served as a sales floor associate; followed and executed standard operating procedures and organizational guidelines; ensured 100% compliance with applicable laws and requirements
- Conducted inventory processes to include return-to-vendor and advance-shipping-notice activities, including merchandising protocols: negative-on-hand review and price changes
- Supported various programs to include shrink and safety programs, signed daily deals, and implemented Sunday Ad set process- resulted in accurate inventory which increased sales and reduced shrink
- Contributed in unloading trucks and stocking processes to ensure truck standards were adhered and completed within budget
- Provided exceptional customer service to include greeting patrons, locating products, and provide effective solutions
Shift Supervisor
Starbucks
Vacaville, CA
05.2022 - 10.2023
- Performed as a shift supervisor; maintained poise during periods of high-volume/unusual events; resulted in seamless operations
- Conducted store operations during scheduled shifts; organized opening and closing duties; and oversaw all cash transactions- ensured proper cash management practices were followed
- Trained and mentored new team members resulting in successful job performance; increased overall company productivity
- Complied with Starbucks operational policies and procedures, including handling cash, safety, and security- ensured the safety of all personnel during each shift
support specialist
Michael’s
Vacaville, CA
10.2021 - 05.2022
- Developed professional relations with shift team by understanding and addressing individual motivation, need and concerns- created positive learning environment
- Followed all recipe and presentation standards; provided quality beverages, whole bean, and food products for all customers- followed established safety & health guidelines
- Applied organizational tools and collaborated with store managers to find new, creative, and effective methods; administered individual and team achievements
Lead Officer
Securitas Security Services USA
San Rafael, CA
04.2019 - 09.2021
- Coordinated and executed workflow to ensured team employees understand assigned tasks, including observing team productivity- provided constructive feedback and coaching
- Hired, trained, and retained new employees; implemented reward/performance-based promotions; prepared and submitted performance reports; and ensured legal and company policies were met
- Instructed, coordinated, and oversaw the activities of security team members; monitored and scheduled shift activities according to schedule requirements and staff availability
dispatcher
DNG Enterprise (Napa Auto Parts)
Vacaville, CA
08.2017 - 06.2019
- Maintained fleet vehicles in safe and proper working order, including noting vehicles with discrepancies- issues- ensured the highest quality of delivery services
- Scheduled deliveries and dispatched delivery drivers on a timely basis; ensured the right parts were delivered to the right customer order with precision, speed, and courtesy
- Completed critical inspection of returned parts and cores; prepared qualified components for return to the distribution center/manufacturer
Security officer
Universal Protection Service
Vacaville, CA
04.2014 - 10.2017
- Functioned as a security officer; inspected and patrolled premises, monitored property entrance/surveillance cameras, authorized entrance of people and vehicles, and reported suspicious behaviors
- Provided assistance to people in need, responded to alarms, and submitted reports in accordance to established company policies
Education
Some College (No Degree) - Paralegal Studies
Skills
- Administration Operations
- Customer Engagement
- Records management
- Strategic Problem Resolution
- Effective Communications
- Compliance/Adherence
- Effective Team Communication
- Strong Organizational Skills
- Time management
- Procedure Implementation
- Strong Focus on Accuracy
- Team development
Awards
- Employee of the Month, 12/2021 & 10/2023
- Excellence in Service, 02/2021
- Caring Moments - Attentive Care, 08/2020
- Citation of Excellence, 11/2019
Certification
- BLS Certificate – ID# AF4D2782 | Expire: February 2026
- Bloodborne Pathogens – ID# 53E5EED | Expire: February 2026
- Guard Card, Registration # G6441156 | Expire June 2025
- Typing Certificate
- Class C | non-CDL
- Crisis Prevention Intervention (CPI) Certification - Crisis Prevention Institute.
Languages
English
Full Professional
Spanish
Elementary
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
CUSTOMER EXPERIENCE MANAGER - Michael’s
02.2024 - Current
SALES FLOOR associate - Michael’s
11.2023 - 02.2024
Shift Supervisor - Starbucks
05.2022 - 10.2023
support specialist - Michael’s
10.2021 - 05.2022
Lead Officer - Securitas Security Services USA
04.2019 - 09.2021
dispatcher - DNG Enterprise (Napa Auto Parts)
08.2017 - 06.2019
Security officer - Universal Protection Service
04.2014 - 10.2017
National Paralegal College - Some College (No Degree), Paralegal Studies
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