Kalifa Alana Morgan

• A seasonal job I've filled for three years at the Herbert Wells Ice Rink Facility, overseen by the Maryland Parks and Planning Commission.
• Processed customer transactions accurately and efficiently using point-of-sale systems. Handling over $500 of cash and card payments a day, while ensuring compliance with cash management protocols.
• Scheduled large party accommodations for parties ranging from 20-100 individuals for birthday party and summer camp purposes. Throughout my time worked there I communicated with a diverse clientele from all different backgrounds.
• Trained new employees on register functions and customer service best practices.
• Total Hours: 250

Served various roles such as host, to-go specialist, and lead floor member in addition to a server. All in all this entailed

• Collaborating with kitchen staff to ensure timely food delivery and quality standards.
• Training new servers on restaurant procedures and service protocols.
• Implementing upselling strategies, enhancing overall guest experience and satisfaction.
• Maintaining cleanliness and organization of dining area, adhering to health regulations.
• Handling customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Working with POS system to place orders, manage bills, and handle complimentary items.
• 12 Hrs/Week
• Total Hours: 515

• Filled position at the main office of Bladensburg Elementary under the secretarial staff
• Assisted other office personnel with filing documents, answering the phone, and organizing the school and office.
• Assisted parents of primarily hispanic nationality to register students for the coming school year, filling out affidavits and shared housing forms. Many of these parents being individuals who do not speak English, so this required me to problem solve other methods of communication to help them through the registration purpose.
• 30 Hrs/Week
• Total Hours: 180