Summary
Overview
Work History
Education
Skills
Professional References
Work Availability
Timeline
BusinessDevelopmentManager
Kali Goldsberry

Kali Goldsberry

Atlanta,GA

Summary

Highly proactive manager with 15+ years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Flexible and results-oriented offering focused leadership and sales operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

15
15
years of professional experience

Work History

General Manager

Joystick Gamebar
08.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.

Lead Bartender

Hotel Clermont
02.2022 - 09.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Bartender

Joystick Game Bar
03.2021 - 02.2022
  • Worked in a fast paced and high volume environment with a focus on serving craft cocktails
  • Responsibilities included cleaning and maintaining the bar area and prep work for the incoming shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Georgia Beer Garden
03.2021 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.


Bartender

Eddie's Attic
01.2018 - 03.2020
  • Skillfully anticipated and addressed guests' service needs
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.


Bartender

Neighbour's Pub
01.2017 - 01.2018
  • Trained staff in guest service expectations, protocols and duties.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Service Advisor

World Toyota
01.2016 - 01.2017
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested additional services to customers in order to meet upsell goals.

Education

High school diploma -

South Spencer High School
Reo, Indiana
05.2008

Skills

  • Customer Experience
  • Project Management
  • Variance and Risk Analysis
  • Problem Resolution
  • Negotiation
  • Client account management
  • Relationship building

Professional References

Johnny (Juan) Martinez- Owner of Joystick Gamebar

Email: Player1@joystickgamebar.com

JR Zincone- General Manager of Eddie's Attic

Phone: 404-377-4976

Frank Martinez- Beverage Manager of Ladybird Grove and Mess Hall

Phone: 678-389-0071

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager

Joystick Gamebar
08.2022 - Current

Lead Bartender

Hotel Clermont
02.2022 - 09.2022

Bartender

Joystick Game Bar
03.2021 - 02.2022

Bartender

Georgia Beer Garden
03.2021 - 02.2022

Bartender

Eddie's Attic
01.2018 - 03.2020

Bartender

Neighbour's Pub
01.2017 - 01.2018

Service Advisor

World Toyota
01.2016 - 01.2017

High school diploma -

South Spencer High School

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Kali Goldsberry