Kalika Bower

Currently working as a server at Watershed Restaurant in Newmarket, NH. As a strong server at this establishment, I take on high volumes of customer needs, and am able to multi-task between organizational/operational tasks and supporting co-workers. I pride myself on excellent customer service and providing an outstanding experience for guests. I am actively seeking a finer dining experience where I can better showcase my passion for great service coupled with gourmet food and beverage pairings.

• Demonstrated strong multitasking skills while working with a high volume customer base, collaborating well with co-workers to maintain positive and high quality service for guests
• Refined understanding of menus with keen ability to answer customer questions, upsell and promote specific drinks/dishes
• Maintained clean work environment for optimal dining experience
• Solid understanding of POS computer ordering systems
• Clear and efficient communication skills with back of the house staff

Worked as a food server during the transition and re-opening of this business as they re-located to a new location. I chose to leave on positive terms as the business was mediocre in my opinion and I was looking for a higher-quality experience.

• Worked in a high volume casual fine dining setting, building strong rapport with locals, serving lunch and dinner
• Collaborated well with co-workers during small banquets and special event functions
• Maintained focus and positive service skills during pressured points of sales and customer volume

• Worked at a large function center at UNH where I learned the fundamentals of quality customer service, gained expertise in hospitality services, and worked a variety of style events including : high volume Sunday brunch, holiday banquets, weddings, private events, intimate fine dining dinners etc.
• After 3 years I was promoted to a lead service position, qualifying me to work closely with managers and events planners on duty and overseeing and delegating tasks to servers during large events.