Kalika Peterson
Boise,Idaho
Summary
Reliable Caretaker experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
In-Home Caretaker
Developmental Concepts Inc.
08.2022 - Current
- Built positive professional tenant relationships for high satisfaction levels.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Guided developmentally disabled adults through customized day programs.
- Promoted and advocated for health and wellness of people supported.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
Lead Food Runner
TopGolf
11.2022 - 03.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated well with other food runners to deliver orders accurately.
Host
Blue Lakes Country Club
03.2022 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Associate
Hampton Inn By Hilton
06.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Cook
Slice
10.2020 - 09.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Host
Slice
06.2019 - 10.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelors of Social Work - Social Work
Boise State University
Boise, ID05.2025
Skills
- Team Leadership
- Developmental Disabilities
- Administrative Support
- Community Integration
- Medication Administration
- Client Needs Assessment
- Customer Service
- Documenting Behaviors
- Guest Satisfaction
- Customer Support
Certification
- First Aid/CPR Certified
- CMA - Certified Medication Aide
Timeline
Lead Food Runner
TopGolf
11.2022 - 03.2023
In-Home Caretaker
Developmental Concepts Inc.
08.2022 - Current
Host
Blue Lakes Country Club
03.2022 - 08.2022
Front Desk Associate
Hampton Inn By Hilton
06.2021 - 08.2022
Cook
Slice
10.2020 - 09.2021
Host
Slice
06.2019 - 10.2020
Bachelors of Social Work - Social Work
Boise State University
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