Kalila Barkley
Roseville,MI
Summary
A positive leader with 20 years of customer service experience. I have successfully helped develop associates and leaders' growth into promotion by effectively communicating, training and coaching effectively. I take pride in empowering and encouraging my team to build effective relationships to build a success business and partnerships. Efficaciously communicate with others improves business planning, performance improvement, develop future leaders and build trust with our customer. I successfully encourage others to be open minded when listening and positively empower associates communicate effectively to provide customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Total Wine & More
Sterling Heights, MI
09.2021 - Current
- Manage overall 50 associates in operations with this family-owned company
- HR processes, hiring and onboarding, training associates to provide excellent customer service are daily success
- I actively listen to my associates as well as my customers to strive for success
- Focus on development of future leaders, growing profits, processes and follow up procedures.
Assistant Fresh Manager
Sam's Club
Utica, MI
03.2019 - 09.2021
- Manage over 150 associates in a diverse and inclusive work environment as a four wall manager
- Compliance, safety and sanitation focus, driving sales, scheduling, motivated associates for growth, ordering of consumables and supplies, responsible for organization in freezers and coolers
- Strive for excellence in customer service
- Control company loss, Lead the market in bakery sale increase in 2016 by staying focused on customer service.
Member Service Assistant Manager
Sam's Club
Roseville, MI
05.2010 - 03.2019
- Driving plus and credit metrics for the company, member service focused, setting expectations for metrics and successful achieved by winning plus and credit challenges within our market
- Lead the market in plus and credit by keeping my supervisor engaged with the associates, held one on one conversations with non-performer to help develop change in behavior.
- Delegated work to staff, setting priorities and goals.
- Provided customer service to members, including resolving complaints and inquiries in a timely manner.
Education
Business Management Bachelor in Science -
University of Phoenix
01.2024
Skills
- Operations Management
- Task Delegation
- Recruiting and Interviewing
- Employee Scheduling
- Orientation and Training
- Retail Operations
- Employee Engagement
- Sales Strategies
- Employee Performance Evaluation
- Strategic Planning
Certification
Food Safety Certification, 08/2019, 08/2024
Personal Information
Title: Assistant Manager
Timeline
Assistant Manager
Total Wine & More
09.2021 - Current
Assistant Fresh Manager
Sam's Club
03.2019 - 09.2021
Member Service Assistant Manager
Sam's Club
05.2010 - 03.2019
Business Management Bachelor in Science -
University of Phoenix
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