Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Kalila Bayer

Kalila Bayer

Ozark

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

16
16
years of professional experience

Work History

Patient Service Representative

Mercy Hospital Springfield
Springfield
07.2024 - Current
  • Relate to guests, uphold patients' rights and respond to specific issues.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Inputted patient demographic data into electronic health record system.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Coordinated with patients and healthcare professionals to meet patient needs.

Front Desk Receptionist

Rage Fitness
Springfield
05.2023 - 07.2024
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Maintained cleanliness and organization of reception area and gym facilities.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Conducted regular checks on equipment to ensure proper functioning prior to use by customers.
  • Answered incoming calls in a professional manner, responded to customer inquiries and directed calls appropriately.
  • Monitored access control systems to prevent unauthorized entry into restricted areas of the gym.
  • Coordinated pick-up and delivery of express mail services.
  • Handled financial transactions, including membership sales, renewals, and POS purchases.
  • Processed new memberships, renewals, and guest passes.
  • Conducted gym tours for prospective members, highlighting amenities and services.

Patient Transporter

Mercy Hospital Springfield
Springfield
05.2022 - 02.2023
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Operated lift devices such as stair chairs safely and efficiently.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Cleaned, disinfected and prepared rooms for incoming patients.
  • Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
  • Lifted patients to move off beds, examination tables or stretchers.
  • Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
  • Participated in emergency drills, understanding the role of patient transport in emergency situations.
  • Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
  • Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
  • Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.

Fitness Center Receptionist

Planet Fitness
Springfield
05.2022 - 11.2022
  • Maintained cleanliness and organization of reception area and gym facilities.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Answered incoming calls in a professional manner, responded to customer inquiries and directed calls appropriately.
  • Handled financial transactions, including membership sales, renewals, and POS purchases.
  • Processed new memberships, renewals, and guest passes.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Conducted gym tours for prospective members, highlighting amenities and services.

Amazon Driver

Amazon
Springfield
03.2021 - 05.2022
  • Negotiated contracts with suppliers for raw materials needed in producing flexography plates.
  • Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Utilized GPS and maps for efficient route planning.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Kept accurate records of deliveries and customer signatures.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Verified the contents of inventory loads against shipping papers.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Assisted with loading and unloading freight when necessary.
  • Coordinated with warehouse staff for efficient cargo loading and unloading.
  • Maintained delivery schedules without compromising safety.

Call Center Representative

Pondera
Salt Lake City
03.2021 - 07.2021
  • Collected deposits or payments and arranged for billing.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Tax Return Processor and Secretary

Williams Bookkeeping
Ozark
01.2009 - 03.2021
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
  • Created spreadsheets using Microsoft Excel in order to track data associated with each taxpayer's return.
  • Gathered financial information from clients to ensure accuracy of their tax returns.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Legal Assistant

Lynn Johnson Law Office
Springfield
11.2019 - 03.2020
  • Coordinated the distribution of legal materials to other parties as required.
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Organized and executed court calendar with daily cases and supervisor meetings.
  • Organized and prepared case exhibits and evidence for trial.
  • Organized legal documents in company filing systems and databases.
  • Maintained client confidentiality in all matters.
  • Oversaw legal team appointments, hearings and depositions schedules.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Organized exhibits for trial proceedings.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
  • Processed incoming mail on a daily basis.
  • Updated databases with new information received from attorneys or clients.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.

Receptionist

Cooks Appliance
Nixa
11.2015 - 03.2016
  • Greeted visitors and provided them with assistance.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Medical Secretary

CoxHealth Hospital
Springfield
06.2015 - 11.2015
  • Ordered office supplies when needed while monitoring inventory levels at all times.
  • Facilitated communication between patients and healthcare providers to improve care coordination.
  • Verified patient demographics and insurance information prior to each visit or procedure.
  • Performed data entry tasks related to patient information into various databases.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Ordered and maintained supply inventory for medical office.
  • Communicated with patients with compassion while keeping medical information private.

Education

Associate of Arts - Criminal Justice

Ozarks Technical Community College
Springfield, MO
05-2019

High School Diploma -

Kickapoo High School
Springfield, Missouri
05-2009

Associate of Science - Sonography

Ozarks Technical Community College
Springfield, MO

Bachelor of Arts - Criminal Justice

Missouri State University
Springfield, MO

Skills

  • Electronic health records
  • Patient scheduling
  • Data entry
  • Patient communication
  • Medical terminology
  • Customer service
  • Conflict resolution
  • Attention to detail
  • Time management
  • Problem solving
  • Team collaboration
  • HIPAA compliance
  • Appointment coordination
  • Medical filing
  • Time management abilities
  • Legal liability research
  • Office administration
  • Administrative and office support
  • Document preparation
  • Case management
  • Client communication
  • Confidentiality adherence
  • Scheduling appointments
  • Teamwork
  • Law firm administration
  • Active listening
  • Documenting
  • Microsoft Office Suite
  • Client confidentiality
  • WestLaw proficiency
  • Legal writing
  • Legal Software Utilization
  • Proofreading
  • Calendar management
  • Legal research skills
  • Criminal law
  • Marital settlement agreements
  • Ethics and professionalism
  • Paternity cases
  • Attorney support
  • Evidence collection
  • Family law
  • Mycase software

Affiliations

  • Weight lifting
  • Traveling
  • Skill development learning
  • Kayaking

Accomplishments

  • Provost's List
  • Certificates in Project Management Learning
  • Phi Theta Kappa Honors Society Member

Timeline

Patient Service Representative

Mercy Hospital Springfield
07.2024 - Current

Front Desk Receptionist

Rage Fitness
05.2023 - 07.2024

Patient Transporter

Mercy Hospital Springfield
05.2022 - 02.2023

Fitness Center Receptionist

Planet Fitness
05.2022 - 11.2022

Amazon Driver

Amazon
03.2021 - 05.2022

Call Center Representative

Pondera
03.2021 - 07.2021

Legal Assistant

Lynn Johnson Law Office
11.2019 - 03.2020

Receptionist

Cooks Appliance
11.2015 - 03.2016

Medical Secretary

CoxHealth Hospital
06.2015 - 11.2015

Tax Return Processor and Secretary

Williams Bookkeeping
01.2009 - 03.2021

Associate of Arts - Criminal Justice

Ozarks Technical Community College

High School Diploma -

Kickapoo High School

Associate of Science - Sonography

Ozarks Technical Community College

Bachelor of Arts - Criminal Justice

Missouri State University

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