Kalilah Middleton
Charlotte,NC
Summary
Dedicated professional with a high drive for successful client retention and positive client experience. A self-motivated leader and problem solver with 15 years of managerial/administrative experience. I’m seeking to pivot industry in an organization whose brands and values I believe in.
Overview
15
15
years of professional experience
Work History
Business Manager
She's So Natural Hair, LLC
04.2016 - Current
- Developed and implemented sales training programs
- The programs focus on training employees to upsell beauty products and services
- Operate day-to-day salon operations
- Recruit employees for the hiring process
- Manage inventory and order monthly merchandise to ensure appropriate stock level
- Monitor business and personal expenses and track payments and credits
- Responsible for developing, managing, and enforcing company policies and procedures.
Human Resources Coordinator
Lowe's Home Centers, LLC
03.2012 - 03.2016
- Exceeded daily, weekly, and monthly hiring goals set forth by store and management team
- Led & facilitated the on-boarding process of new associates, administered background checks, drug tests, and conducted orientation classes
- Organized and conducted full interviews for existing entry level & managerial positions
- Facilitated ongoing training, and development classes to ensure new hires were comfortable, confident, and effective in their new positions
- Processed payroll for entire store of 200+ associates using Kronos software
- Reviewed and entered work schedules for entire store of 200+ associates using Kronos software
- Assisted HRM, and Store Manager in conducting employee investigations when necessary
- Coordinated and administered exit interviews and paperwork according to policy.
Office Manager
Photo Genie Studio
09.2009 - 04.2012
- Assist management and all staff members in organizing and controlling a smooth working flow of information
- Assisted in managing all functions of the office personnel
- Assisted all administrative office functions such as correspondence, data entry, payroll, accounts receivable, petty cash, filing, customer relations, computer, and software operation, regularly answer incoming office phone calls, job file management, weekly reports.
Education
Business Administration (AAS) -
Plaza College
Queens, NY01.2002
High School Diploma -
Queens Vocational High School
Long Island City, NY01.2000
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
Accomplishments
- As the Human Resources Coordinator at Lowe’s Home Improvement, I was able to bring the company’s engagement score to its highest score in more than 5 years by creating and implementing new employee engagement programs, bringing our engagement score for the year 2015 to an 80% rate compared to previous 5 years where engagement was at a 35% rate.
- My achievements earned me the '2015 Lowe’s Recognition Award' presented by the company’s Regional and district manager.
- By implementing a strong and effective engagement program, I was able to foster a positive work environment.
Timeline
Business Manager
She's So Natural Hair, LLC
04.2016 - Current
Human Resources Coordinator
Lowe's Home Centers, LLC
03.2012 - 03.2016
Office Manager
Photo Genie Studio
09.2009 - 04.2012
Business Administration (AAS) -
Plaza College
High School Diploma -
Queens Vocational High School
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