Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

KALILAH ROBERTS

Linden,NJ

Summary

To obtain a position that will utilize my skills with growth opportunities. I am an organized worker with strong time management skills, detail-oriented and able to learn new tasks quickly and effectively. I always wear a smile and communicate well with others. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Gaming Associate

Fanduel Group
01.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming chats and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Over night chat agent.
  • Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.

Customer Service Representative

United Healthcare Group
01.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Receptionist

City Md
01.2022 - Current
  • Answering medical questions
  • Processed payments and updated accounts to reflect balance changes.
  • Verify insurance.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments
  • Updated and recorded customer or client information to maintain accounts.

Customer Service Agent

ERMC
01.2021 - 01.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Managed high-volume of inbound and outbound customer calls.
  • Helped clients navigate online systems within established frameworks to obtain services
  • Implemented additional services to maintain exceptional client service ratings.

Direct Support Professional

Yai Direct Support Professional
01.2019 - 01.2022
  • Worked directly with individuals with disabilities.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Customer Service Agent

FedEx
06.2020 - 11.2021
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Helped clients navigate online systems within established frameworks to obtain services

Education

Associate of Arts - Psychology

Medgar Evers community College

Skills

  • Multi-line telephone skills
  • Account Updating
  • Multitasking and prioritization
  • System troubleshooting
  • Computer skills
  • Customer Service
  • Chat & email specialist
  • Game knowledge
  • Software Installation

Timeline

Gaming Associate

Fanduel Group
01.2023 - Current

Customer Service Representative

United Healthcare Group
01.2023 - Current

Receptionist

City Md
01.2022 - Current

Customer Service Agent

ERMC
01.2021 - 01.2022

Customer Service Agent

FedEx
06.2020 - 11.2021

Direct Support Professional

Yai Direct Support Professional
01.2019 - 01.2022

Associate of Arts - Psychology

Medgar Evers community College

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KALILAH ROBERTS