Kalimah Ball
Baltimore,MD
Summary
Well-qualified customer service representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Shopper Associate
Walmart
06.2022 - 01.2023
- Pull orders, pull items from shelves, scanning items, wrap and palletize items, ensuring the accuracy of orders and invoices
- Follow up on out-of-stock merchandise
- Communicate progress and information
- Determine and recommend ways to address and improvement opportunities within the work space
- Learn from change, difficulties, and feedback
- Assist with purchasing decisions, locating merchandise, resolving issues and concerns, and promote Company's products and service
- Retain and Recall knowledge
- Handle high demands.
Amazon Warehouse Associate
Amazon
02.2021 - 03.2022
- Prepare pallets of boxes for easy transportation between customer and storage locations
- Reduced order processing time through effective organization and prioritization of tasks.
- Analyze and process consumer data
- Used hand-held scanners and physical logs to accurately track item movements
- Removed jams and unblocked conveyor system to maintain flow of goods
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Customer Service Representative
Best Buy
10.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Family Service Coordinator
Therapeutic Living for Families
07.2019 - 03.2020
- Provide services on a weekly basis, in the home, office or community
- Completes all notes (direct and in-direct) in electronic medical record software daily
- Complete treatment plan updates in EMR for each client that details the client's progress towards goals, response to services and goals that were the focus of the services, the client's response to the services and a follow-up plan of action
- Coordinates and facilitates groups for PRP clients
- Assist clients in obtaining entitlements such as SSI, Medicaid, Housing, Medical and learning living skills (Doctor appointments, medication management, budgeting, communication, socialization, hygiene, nutrition, community resources, etc)
- Administrative coordination; Schedule appointments, follow ups through email, telephone
- Develops a positive rapport with clients through the use of empathy, attending, reflection of feeling, immediacy, genuineness, concreteness, and positive regard; Display ability to work with diverse populations and services clients with varying needs and clinical presentation
- Manages own time, priorities, and resources to achieve goals.
Cashier/Customer Service
The Fresh Market
02.2019 - 11.2019
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assist in cleaning and dusting of the checkout stands and surrounding areas and may take 'return' products back to proper shelf locations
- Answer inquiring calls at Customer Service Desk
- Resolve Customer Complaints and soothe customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Environmental Care Associate
Johns Hopkins Hospital
12.2018 - 02.2019
- Ensure patient safety and customer satisfaction by providing timely and thorough cleaning services to keep Hospital in orderly, sanitary and attractive condition
- Provide thorough and efficient cleaning services to a wide variety of areas
- Cleans assigned areas using specified products while following established procedures
- Channels customer complaints to others, as appropriate
- Provide outstanding customer service while interacting with patients and visitors, at all times
- Advocate for unique needs of each patient
- Speaks clearly and Tailors the content of speech to the level and experience of the client/audience.
Cashier
Whole Foods Market
10.2017 - 10.2018
- Reconcile customer complaints.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Canvasser
Youth Works Summer Program
06.2015 - 08.2015
- Walked door-to-door in Baltimore City neighborhoods informing residents of city services
- Took notes from residents in reference to broken, damaged, or misplaced city sign and reported it to the department
- Utilized job specific customer service to build and strengthen the relationship between the City of Baltimore and its residents.
Education
Bachelor of Science - Human Services
Baltimore City College
Baltimore, MDHigh school or equivalent -
Reach Partnership High School
Baltimore, MD06.2018
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
Certification
Certified Medical Assistant, 02/01/24, 02/01/26
Timeline
Personal Shopper Associate
Walmart
06.2022 - 01.2023
Amazon Warehouse Associate
Amazon
02.2021 - 03.2022
Customer Service Representative
Best Buy
10.2020 - 02.2021
Family Service Coordinator
Therapeutic Living for Families
07.2019 - 03.2020
Cashier/Customer Service
The Fresh Market
02.2019 - 11.2019
Environmental Care Associate
Johns Hopkins Hospital
12.2018 - 02.2019
Cashier
Whole Foods Market
10.2017 - 10.2018
Canvasser
Youth Works Summer Program
06.2015 - 08.2015
Bachelor of Science - Human Services
Baltimore City College
High school or equivalent -
Reach Partnership High School
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