Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kalimah Ball

Baltimore,MD

Summary

Dedicated and detail-oriented professional with extensive experience in customer service and administrative support. Proven ability to handle front desk operations, manage multiple tasks simultaneously, and maintain a positive and efficient office environment. Seeking to leverage excellent communication, organizational, and problem-solving skills to excel as an mental health call center rep.

Overview

7
7
years of professional experience

Work History

Leasing Professional

Morgan Properties
06.2024 - Current
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Personal Shopper Associate

Walmart
06.2022 - 01.2023
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.

Amazon Warehouse Associate

Amazon
02.2021 - 03.2022
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Customer Service Representative

Best Buy
10.2020 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Family Service Coordinator

Therapeutic Living for Families
07.2019 - 03.2020
  • Constructed comprehensive client treatment plans to establish goals and track progress.
  • Conducted intake interviews and completed assessments to understand client needs and discover issues that affect treatment.
  • Liaised with community organizations and provided resource and treatment referrals.
  • Reduced barriers to service access for families through diligent outreach efforts, connecting them with appropriate resources.
  • Developed positive relationships with clients, fostering trust that enabled effective communication during case management processes.

Cashier/Customer Service

The Fresh Market
02.2019 - 11.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Cashier

Whole Foods Market
10.2017 - 10.2018
  • Ringing up sales
  • Collecting payment
  • Giving appropriate change
  • Bagging items
  • Requesting price checks
  • Ensuring customers are leaving satisfied.

Education

Reach Partnership High School
Baltimore, MD

Associate of Applied Science - Psychology

Baltimore City Community College
06.2025

Skills

  • Attention to Detail
  • Goal-oriented mindset
  • Building rapport
  • Community Engagement
  • Creative Problem-Solving
  • File Management

Additional Information

Successfully completed a 4-week comprehensive training program designed to prepare individuals to
excel in the leasing role. Program covered all leasing related topics as well as offered professional
development courses.

Timeline

Leasing Professional

Morgan Properties
06.2024 - Current

Personal Shopper Associate

Walmart
06.2022 - 01.2023

Amazon Warehouse Associate

Amazon
02.2021 - 03.2022

Customer Service Representative

Best Buy
10.2020 - 02.2021

Family Service Coordinator

Therapeutic Living for Families
07.2019 - 03.2020

Cashier/Customer Service

The Fresh Market
02.2019 - 11.2019

Cashier

Whole Foods Market
10.2017 - 10.2018

Reach Partnership High School

Associate of Applied Science - Psychology

Baltimore City Community College

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Kalimah Ball