Kalina Collier

Assisted drivers with starting auto accident claims and guided them through the claims process.

Provided clear and empathetic communication for drivers during often difficult situations.

Investigated accidents to determine liability using photographs, videos, police reports and witness statements.

Filed new claims and managed existing ones accurately and efficiently in a call center environment.

Acted as a reliable source of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.

Issued payments to customers, claimants, body shops and other third party businesses.

Scheduled repairs and set up rentals for policyholders.

Assisted passengers with flight delays, cancellations and rebooking while providing exceptional customer service in a high-pressure environment.

Supported customers with online account access and troubleshooting to ensure a seamless travel experience.