Kalina Salveson
Davis,CA
Summary
Dedicated barista with great customer service, and staff training. I love to enhance the customer experience and foster team collaboration in high-pressure environments. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and other partners create satisfying experiences for everyone. Strong history of providing service and support, with exceptional communication skills.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Davis, California
07.2024 - Current
- Prepared and served high-quality beverages to customers daily.
- Managed cash register transactions accurately during busy shifts.
- Trained new baristas on beverage preparation and customer service standards.
- Collaborated with team members to ensure smooth store operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Store Manager
World Traveler Coffee Roasters
El Dorado Hills, California
02.2024 - 07.2024
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff to maintain high service standards.
- Maintained compliance with health and safety regulations in the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Operational Manager
MoJoes Cafe
Roseville, California
02.2022 - 01.2024
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Managed the daily operations of a team of 20 employees.
- Managed daily operations to ensure efficient workflow and service quality.
- Trained and supervised staff to enhance team performance and customer satisfaction.
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
- Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Developed creative drink recipes that are unique to the cafe.
Shift Supervisor
Starbucks
Roseville, California
01.2020 - 01.2022
- Managed daily operations, including inventory control and supply ordering processes.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Monitored store cleanliness and safety compliance according to company guidelines.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Assisted in the development and implementation of new operational procedures.
- Identified needs of customers promptly and efficiently.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Barista
Starbucks
Roseville
05.2016 - 01.2020
- Prepared and served high-quality beverages to customers daily.
- Managed cash register transactions accurately during busy shifts.
- Trained new baristas on beverage preparation and customer service standards.
- Collaborated with team members to ensure smooth store operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained calm demeanor during high-volume periods and special events.
Education
Some College (No Degree) -
Arizona State University
OnlineSkills
- Staff training
- Customer service
- Time management
- Latte art
- Attention to detail
- Problem-solving
- Coffee Master
- Cash handling
- Team leadership
Timeline
Barista
Starbucks
07.2024 - Current
Store Manager
World Traveler Coffee Roasters
02.2024 - 07.2024
Operational Manager
MoJoes Cafe
02.2022 - 01.2024
Shift Supervisor
Starbucks
01.2020 - 01.2022
Barista
Starbucks
05.2016 - 01.2020
Some College (No Degree) -
Arizona State University
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