Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kalina Stearns

Norway,Maine

Summary

Highly efficient Medical Office Professional and Behavioral Health Home Case Manager with excellent communication skills and a personable demeanor demonstrated across 6 years in patient-focused roles.

Familiar with HIPAA privacy rules and regulations, managing records, independent scheduling, and using Electronic Health Record (EHR) software systems. Recognized for providing clients with outstanding mental and physical health care services. Client-focused and attentive in monitoring patients for changes in clinical symptoms, treatment side effects, or complications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BHH Care Coordinator / Case Manager

Oxford County Mental Health Services
Norway, ME
05.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provide face-to-face, telehealth, phone, or collateral client coordination care.
  • Assist in development and implementation of crisis plans and provide comprehensive transitional care support.
  • Updated treatment plans on a quarterly basis with the latest intervention strategies and completed daily progress notes.
  • Coordinated program referrals for community-based resources.
  • Support clients in identifying their goals, objectives, barriers, and progress in ongoing treatment.
  • Obtain necessary consent and release of information for BHH care coordination and information sharing.
  • Provide healthy lifestyle and wellness strategies, which includes substance use prevention, smoking cessation, nutritional counseling, weight management and increasing physical activity.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Actively engage in regular clinical and administrative supervision and participate in annual appraisal of performance.
  • Provide comprehensive care coordinator services to ensure clients receive timely and coordinated services that address physical and behavioral health needs and promote community and home-based recovery.
  • Collaborate with staff members, supervisors, medical teams, clients and families to implement effective treatment strategies.
  • Use of EHR CareLogic System and Microsoft Office 365 (Word, Outlook, Excel, Powerpoint).

Medical Office Administrator

Hanger Prosthetics & Orthotics Inc
Auburn, ME
08.2020 - 10.2020
  • Patient Check- In: Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Hanger compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing over 50 incoming phone calls, timely completion of all assigned tasks.
  • Patient Check Out.
  • Inventory: Assist with inventory as directed by Management and/or Inventory Coordinator as detailed : Assist in reconciling items currently in use by clinicians to items in inventory system, Assist in counting inventory; Assist in data entry of inventory counts.
  • 2 Year EMR Experience (NextGen).
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays

Patient Service Representative (PSR)

Bridgton Primary Care
Bridgton, ME
02.2019 - 08.2020
  • Basic clerical skills including (but not limited to): faxing, mailing letters, transferring calls, emailing, utilizing Microsoft Word and Excel.
  • Schedule patient appointments with providers.
  • Reviews and completes all MDS reports for missing information.
  • Maintaining client confidentiality at all times.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Compiled and reviewed medical charts.
  • Referred patients to appropriate professionals and services
  • Coordinated between patients and healthcare professionals to meet patient needs

Patient Service Representative (PSR)

St. Mary's Regional Medical Center
Lewiston, ME
11.2018 - 12.2018
  • Obtain accurate demographic, financial, diagnostic and insurance data and enter data into electronic medical records to initiate claims processing.
  • Greet all patients, visitors and customers in friendly, helpful manner.
  • Link patient lab orders by providers in Epic.
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Checked daily doctor schedules and verified insurance
  • Coordinated between patients and healthcare professionals to meet patient needs
  • Scheduled and confirmed patient appointments with patients and healthcare professionals

Front Desk Clerk

Bonnie Castle Resort & Marina
Alexandria Bay, NY
06.2017 - 09.2017
  • Providing room keys and Information on amenities and policies.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions
  • Upsold packages and additional services to customers to drive business revenue
  • Processed payments, issued bills and kept drawers accurate to meet financial targets

Receptionist

Milan Salon and Day Spa
Richmond Hill, GA
03.2014 - 07.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Balanced Hair Stylist availability, customer schedules and maximum load levels when scheduling appointments.

Education

Associate of Applied Science - Human Services

Central Maine Community College
Auburn, ME
05.2023

High School Diploma -

Richmond Hill High School
Richmond Hill, GA
05.2016

Skills

  • Ability to type 40 wpm
  • Care Coordination / case management Support
  • Resource Identification
  • EHR Systems experience (Citrix Receiver, Cerner, Carelogic)
  • Microsoft Office 365 (Excel, Powerpoint, Word, Outlook) and related technologies
  • Excellent critical thinking skills and ability to problem solve with limited available information
  • Cultural sensitivity and ability to build rapport with diverse populations in multicultural settings
  • Customer Service Experience
  • Faxing/ Filing/ Scanning
  • Familiarity with variety of insurance policies and coverages
  • Strong attention to detail, Organizational, Data entry and computer skills
  • Understanding of medical terminology and medical ethics- HIPPA privacy Laws
  • Strong professional level of written and oral communication skills
  • Grief Support

Certification

Mental Health Rehabilitation Technician/Community (MHRT/C) Certification

Additional Information

Valid Drivers License.

Timeline

BHH Care Coordinator / Case Manager

Oxford County Mental Health Services
05.2022 - Current

Medical Office Administrator

Hanger Prosthetics & Orthotics Inc
08.2020 - 10.2020

Patient Service Representative (PSR)

Bridgton Primary Care
02.2019 - 08.2020

Patient Service Representative (PSR)

St. Mary's Regional Medical Center
11.2018 - 12.2018

Front Desk Clerk

Bonnie Castle Resort & Marina
06.2017 - 09.2017

Receptionist

Milan Salon and Day Spa
03.2014 - 07.2015

Associate of Applied Science - Human Services

Central Maine Community College

High School Diploma -

Richmond Hill High School

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Kalina Stearns