Hi, I’m
Kalina White
Lincoln,CA
Summary
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
Janene’s Bridal Alameda, CA
Bridal Stylist
06.2023 - Current
Job overview
- Built long-lasting customer relationships through attentive service and consistent followups.
- Increased client satisfaction by providing personalized styling advice and product recommendations.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
- Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
Sprouts Farmers Market
Schematics Coordinator
02.2022 - 05.2023
Job overview
- Skilled at working independently and collaboratively in team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and fast-paced environment.
Sprouts Farmers Market
Cashier
02.2022 - 05.2023
Job overview
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Camp Bow Wow
Front of House Lead
08.2021 - 12.2021
Job overview
- Organized, maintained and updated information in computer databases.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Communicated professionally with pet owners via phone and email.
Color Me MineAlameda, CA
Team Member
06.2019 - 03.2020
Job overview
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Increased production efficiency by streamlining the creation process for various ceramic designs.
- Maintained a clean and organized workspace to optimize productivity and ensure safety standards were met.
Commodore Cruises & Events
Server
03.2018 - 03.2019
Job overview
- Supported needs of 1-4 - person wait staff who attended to specific needs of countless customers daily for dining events with social relevancy and intentionality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Merritt CollegeOakland, CA
No Degree from Behavioral Sciences
08.2023
Alameda High SchoolAlameda, CA
High School Diploma
06.2017
Skills
- Customer Relationship Management
- Hospitality Service
- Problem-Solving Ability
- Issue and Complaint Resolution
- Verbal and Written Communication
- Guest Inquiries
- Schematics Experience
- Hospitality Service Expertise
- Active Listening
Timeline
Bridal Stylist
Janene’s Bridal
06.2023 - Current
Schematics Coordinator
Sprouts Farmers Market
02.2022 - 05.2023
Cashier
Sprouts Farmers Market
02.2022 - 05.2023
Front of House Lead
Camp Bow Wow
08.2021 - 12.2021
Team Member
Color Me Mine
06.2019 - 03.2020
Server
Commodore Cruises & Events
03.2018 - 03.2019
Merritt College
No Degree from Behavioral Sciences
Alameda High School
High School Diploma
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