Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Barista
KALINARDO CHARLES

KALINARDO CHARLES

Havertown,PA

Summary

Organized professional with experience in high volume restaurants. Customer-focused Lead Host with years of fine dining experience with strong knowledge and interest of the restaurant industry. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Host

North Italia
08.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Host/Greeter

Morton’s The Steakhouse
04.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Consistently uphold company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Adapted quickly to changes in procedures and policies, maintaining high service standards.
  • Maintain cleanliness and organization of entrance area, contributing to positive first impression.

Lead Host

DiFabio’s Market And Tap Restaurant
11.2023 - 05.2024
  • Monitor quickbooks for the onsite private events for monetary purposes prior to depositing
  • Coordinate the floor plan and Manage reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Increased restaurant efficiency by maintaining an organized reservation log and seating charts.
  • Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developing a rapport with regular patrons, fostering a sense of community within the establishment.
  • Monitor dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Facilitate positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Floor Plan Coordinator, Lead Host

Firepoint Grill
08.2021 - 02.2024
  • Increased table turnover rate with effective time management and strategic seating plans, effectively enhancing guest relations.
  • Creating a welcoming environment, setting the tone for an enjoyable dining experience.
  • Developed rapport with clientele, fostering loyalty and repeat business.
  • Manage large group bookings, coordinating logistics to ensure seamless experiences for guests.
  • Providing exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
  • Handle high-pressure situations calmly and professionally while maintaining composure.
  • Accommodated special seating requests for guests to enhance their dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Enhanced client satisfaction by meticulously planning and executing high-impact events.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted guests warmly upon arrival, escorted them to their table, and provided a friendly and warm presence throughout dining experience.

General Manager, Events Manager, Lead Host

Limerick Diner Restaurant And Pub
08.2015 - 05.2021
  • Successfully achieved 92.5% satisfactory rate in conflict resolution.
  • Planned and hosted private events for large parties, composing a table d’ Hote or a Prix Fixe menu as well as a cocktail/beverage menu.
  • Casual table touches making sure the guests are being provided with a pleasant experience
  • Drove a successful execution of numerous large-scale events/promotions by a 40% increase while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Developed and maintained relationships with suppliers through account development.
  • Interacted well with customers to build connections and nurture relationships for repetitive business.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth while maximizing profitability.
  • Increased restaurant revenue by 25% through optimizing table turnover rates and enhancing menu offerings.
  • Effectively managed payroll and timekeeping,
  • Managed all aspects of daily operations.
  • Launched a Covid-19 sanitation project during the pandemic, employing a sanitation company to electromagnetically disinfect all areas of the business twice a month as a preventative measure against Covid.
  • Instructed staff to adhere to the strict guidelines and mandates enforced by the CDC and the health department, primarily disinfecting high touch surfaces.

Server Assistant

The Bercy
05.2018 - 03.2019
  • Ensured compliance with health code regulations through regular cleaning and sanitizing of dining areas, utensils, and equipment.
  • Contributed to a positive work atmosphere by maintaining a professional demeanor and collaborating effectively with team members.
  • Supported efficient table turnover rates by swiftly clearing dishes, wiping down surfaces, and resetting tables for incoming parties.
  • Provided friendly greetings upon customer arrival, creating welcoming environments that encouraged repeat patronage.
  • Provided attentive service and proactively assessed guest needs.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Education

Associates - Hospitality And Restaurant Management

Delaware County Community College
Media, PA

High School Diploma -

Haverford Senior High School
Havertown, PA

Skills

  • Coordinate Events and calendar management
  • Business Growth
  • Sales and Marketing Strategy
  • Management
  • Skilled in the use of Opentables, Skytab, And SevenRooms reservation software
  • Skilled in the use of Toast, Aloha, Touch Pro, and Soft Touch POS Systems
  • Cultural Awareness
  • Analytical and Critical Thinking
  • Guest relations Management
  • Table Setting Arrangements
  • Restaurant Operation
  • High-Volume Dining
  • Reservations Management
  • Upselling
  • Table setting knowledge
  • Hospitality service expertise

Certification

  • Ramp Certified

References

Debbie Hanth(former head server for Limerick Diner)- 484-300-3997


Peter Scheurman(Former Manager/Beverage Director for Firepoint Grill)- 610-906-4808


Tim Rothschild- Corporate Regional Director of Operations for Paxos Restaurants-610-730-3920


Frank D’Imperio- General Manager for Difabio’s-484-444-4850


James Majors-General Manager for Morton’s The Steakhouse-610-491-1900


David Oronzi-General Manager for North Italia-484-751-9000

Timeline

Host

North Italia
08.2024 - Current

Host/Greeter

Morton’s The Steakhouse
04.2024 - Current

Lead Host

DiFabio’s Market And Tap Restaurant
11.2023 - 05.2024

Floor Plan Coordinator, Lead Host

Firepoint Grill
08.2021 - 02.2024

Server Assistant

The Bercy
05.2018 - 03.2019

General Manager, Events Manager, Lead Host

Limerick Diner Restaurant And Pub
08.2015 - 05.2021

High School Diploma -

Haverford Senior High School

Associates - Hospitality And Restaurant Management

Delaware County Community College

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