Kaliope Kavalos
Queens,NY
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Achieved significant improvements in team performance through effective leadership and time management.
Overview
15
15
years of professional experience
Work History
Manager
LORELEY BEER GARDEN
12.2021 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Hiring, training, and managing staff, including disciplining or firing when necessary
- Overseeing kitchen and dining room operations, including pre-shift meetings and monitoring during rush
- Managing budgets, payroll, cash drawers and scheduling
- Ensured restaurant complied with licensing, food hygiene, and health and safety laws
- Preparing reports on sales, staff, and food
Bartender
The GRAND
04.2018 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Created unique cocktails using variety of techniques, including shaking, stirring, muddling, layering, and blending. Deep understanding of flavors, spirits, and ingredients, and experiment with different combinations to create balanced and memorable drinks
- Maintain complete knowledge of all liquor brands, wine and beers selections designated glassware, garnishes, preparation
- Created new cocktail recipes by combining innovative ideas with traditional knowledge
Bartender
House of Brews
01.2019 - 03.2020
- Welcoming patrons, taking orders, and serving food and drinks
- Knowledge of craft beers, changing and lifting kegs
- Responsible for events such as trivia night & karaoke
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Head Bartender
Josie Woods Pub
05.2009 - 06.2016
- Preparing and serving drinks as well as taking food orders
- Provided excellent customer service and conversation. Also listened to customer complaints and suggestions
- Maintained bar to stay clean and organized at all times, including cleaning glasses and bar utensils
- Ensured bar is well stocked with bottles, glassware and garnishes
- Processing payments and balancing cash registers.
- Verifying age by checking customers' photo IDs to confirm they are of legal drinking age.
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
- Adhering to safety and sanitation procedures. Followed proper alcohol handling, sanitation, and safety procedures. Maintained appropriate dating, labeling, and rotation of all beverage items.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Business
Queens College
Flushing, NY05-2011
Skills
- Staff Training and Development
- Liquor, beer, and wine knowledge
- Team player attitude
- Conflict Resolution
- Time management
- Speed and Efficiency
- Strong multitasking
- Engaging personality
Timeline
Manager
LORELEY BEER GARDEN
12.2021 - 06.2024
Bartender
House of Brews
01.2019 - 03.2020
Bartender
The GRAND
04.2018 - 09.2020
Head Bartender
Josie Woods Pub
05.2009 - 06.2016
Business
Queens College
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