Summary
Overview
Work History
Education
Skills
Timeline
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Kalisa Jones

Stockbridge,GA

Summary

As a highly motivated and professional Customer Service Representative with over 10 years of experience, I have consistently provided high-level support to a diverse range of customers. My reputation as a problem-solver with strong attention to detail precedes me, and I am known for my resourcefulness in finding solutions and meeting customer needs. I excel at building rapport with customers and providing exceptional service, and I am eager to bring my expertise to a new opportunity and contribute to the success of a company.

Overview

9
9
years of professional experience

Work History

Customer Service//Inside Sales Representative

Gourmet Foods International
04.2022 - Current
  • Keyed and verified sales orders for Retail and Food Service customers, ensuring accuracy and timeliness.
  • Answered telephone calls, directed calls to appropriate contacts, and assisted incoming sales calls, maintaining a high level of customer service.
  • Managed communications and paperwork for retail accounts and other departments, including Purchasing, Distribution, Customer Service, and Accounts Receivable.
  • Identified and resolved customer concerns, ensuring customer satisfaction and retention.
  • Supported account managers with collections and credit issues, contributing to improved cash flow and reduced bad debt.

Employee Benefits Specialist

Alight Solutions
09.2018 - 03.2022
  • Ensuring the accuracy of all benefits enrollments in the HRIS (Human Resources Information System) to provide carriers with accurate eligibility information.
  • Enrolling employees with carriers and processing life status changes.
  • Performing quality checks of benefits-related data.
  • Assisting employees regarding benefits such as open enrollment, claim issues and plan changes.
  • Responding to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general inquiries.
  • Processing and administering all leave-of-absence requests and disability paperwork: medical, personal, disability, and FMLA (Family and Medical Leave Act).
  • Effectively interpreting FMLA and ADA (Americans with Disabilities Act) implications as they relate to leaves of absences/disabilities.



Data Entry Clerk

Kansas Marine
12.2014 - 07.2018
  • Keyed and verified sales orders for Retail and Food Service industries.
  • Gathered invoices, statements, reports, personal details, documents, and information from employees, other departments, and clients.
  • Scanned through information to identify pertinent details.
  • Corrected errors and organized information for swift and accurate capturing.
  • Created accurate spreadsheets.
  • Entered and updated information into relevant databases.
  • Ensured data was backed up.
  • Informed relevant parties regarding errors encountered.
  • Stored hard copies of data in an organized manner to optimize retrieval.

Education

High School Diploma -

American Academy of Pinecrest
Miami, FL

Skills

  • Proficient in Microsoft Office Suite and CRM software
  • Strong attention to detail and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Familiarity with data entry software and systems
  • Experience with scanning and digitizing documents
  • Knowledge of data privacy and security regulations
  • Ability to multitask and prioritize tasks effectively
  • Experience in Retail and Food Service industries, with a focus on customer service and inside sales
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and ability to resolve customer concerns

Timeline

Customer Service//Inside Sales Representative

Gourmet Foods International
04.2022 - Current

Employee Benefits Specialist

Alight Solutions
09.2018 - 03.2022

Data Entry Clerk

Kansas Marine
12.2014 - 07.2018

High School Diploma -

American Academy of Pinecrest

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Kalisa Jones