Kalisha Little
Upper Darby,Pa
Summary
Thank you for the opportunity to apply for this role within your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. It would be a pleasure to speak with you and discuss this opportunity within Penn Medicine.
Overview
14
14
years of professional experience
Work History
Administrative Service Associate
UPHS
01.2023 - Current
- Ensured smooth communication within the office by managing phone calls, emails, and correspondence with professionalism and efficiency.
- Maintained a positive office environment by addressing employee concerns promptly and efficiently.
- Streamlined office operations by implementing efficient filing systems and organizational procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Served as a liaison between departments to facilitate cross-functional collaboration on key projects.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Front Desk
Rothman Orthopedics
07.2021 - 09.2022
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Assistant
Mainline Health Services
10.2015 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions
Medical Assistant
Spectrum Health Services
10.2010 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
Medical Assistant Diploma -
Thompson Institute
06.2009
High School Diploma -
Comm Tech High School
06.2007
Skills
- Phlebotomy
- CPR certified
- Detailed Oriented
- Team Work Collaboration
- Microsoft Word/Teams/Excel trained
- Medical Charting
- Critical thinking skills
- Data processing
- Customer service skills
- Epic trained
- Efficient
Experienceskills
- Phlebotomy
- CPR
- Multitask
- Detailed Oriented
- Medical terminology
- Time management
- Team Player
- Enrollment Event Monitors
- Insurance Verification
- Scheduling Procedures/OV
- Authorizations
- Uploading Reports
- Electronic health records
- Referrals
- Patient Care
- Pre-Certs
- Flexible
- Medical Record
- Good Typing Skills
- Sorting Faxes
- Medication Refill Request
- Customer service skills
- Epic Knowledge
- Tier Exception Authorizations
- Organized
- Billing
- Managing copayments for procedures
Timeline
Administrative Service Associate
UPHS
01.2023 - Current
Front Desk
Rothman Orthopedics
07.2021 - 09.2022
Medical Assistant
Mainline Health Services
10.2015 - 06.2021
Medical Assistant
Spectrum Health Services
10.2010 - 05.2015
High School Diploma -
Comm Tech High School
Medical Assistant Diploma -
Thompson Institute
Similar Profiles
Eva FloresEva Flores
Clerical Aide at UPHS MarquetteClerical Aide at UPHS Marquette
Eboni PelzerEboni Pelzer
Associate Practice Manager at UPHS/Penn MedicineAssociate Practice Manager at UPHS/Penn Medicine
J. Sean Bradshaw BSN, RN, CPANJ. Sean Bradshaw BSN, RN, CPAN
Staff Nurse, Ambulatory Surgery Centre at Pennsylvania Hospital-UPHSStaff Nurse, Ambulatory Surgery Centre at Pennsylvania Hospital-UPHS